I didn't realise that returns on sale items had to be paid for, therefore, considering that cost (£12.98) and the original cost (£3.99) of delivery to me I have decided to go back to the high street for footwear purchases. I was informed that I would be reimbursed the £3.99 original delivery charge to me as goodwill gesture and was provided with a free returns form to use against future purchases. Maybe the returns policy should be more visible.
9 years ago
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