Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,836 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered boots described as knee boots . They were in fact over the knee . Would not have purchased had this been clear on the website . Have returned boots unfortunately at my expense as had to pay substantial postage !”

Helpful Report

Posted 9 years ago

Dear Kathleen, Thank you for your review. I am sorry to hear that you were not satisfied with your order. This will be passed on o the website manager who can add more details to the product review. Again i apologise for nay inconvenience caused. Kind regards, Chloe

Posted 9 years ago

“OK service but one pair of boots looked as if they had been on display and were marked and dusty. They were in the sale but even so I would have expected them to be in pristine condition and not scruffy!”

Helpful Report

Posted 9 years ago

“It is disconcerting not to get an acknowledgment email when you order. So I chased this and had an email confirming my purchase however, I have had to chase every step and not been reassured at any point that delivery was going to happen. I don't think this time of year is an excuse for anything. If anything, it's an opportunity to stand out and give excellent customer service. I'm still waiting.”

Helpful Report

Posted 9 years ago

“Order went through fine. Goods were dispatched but hadn't arrived after 5 days so I was a bit concerned so I emailed customer support and never heard back from them which I found quite rude !!!!!! My shoes did arrive that evening but it would have been nice to have had some sort of communication with your customer service team.”

Helpful Report

Posted 9 years ago

“Overall the service was OK. I never received a confirmation email and had to call them to ensure they had received the order. I knew I had paid as I used Paypal. I also never received an email to say it had been despatched. However, the item arrived within a week and was very well packaged. Unfortunately the shoes (Fitflop Banda Micro-Crystal) are an awful shape and do not fit me. The size is good but they are far too wide despite them being advertised as really slim. So I am having to return the item and I have to pay for it as no free returns!!.”

Helpful Report

Posted 9 years ago

“Not had my order yet ???”

Helpful Report

Posted 9 years ago

“I ordered my boots on the 27th November and still have not received them?”

Helpful Report

Posted 9 years ago

“Never got goods oh of stock after I had purchased”

Helpful Report

Posted 9 years ago

“My delivery was packaged greatly just didn't appreciate how my delivery was left behind my bin outside anyone could of picked it up.”

Helpful Report

Posted 9 years ago

“Delivery was very prompt, but will have to return the shoes because 1 shoe was size 39 and the other 37!!!”

Helpful Report

Posted 9 years ago

Dear Sarah, Thank you for your review. I apologise for this happening. I hope everything was dealt with quickly and efficiently for you. Kind regards, Chloe

Posted 9 years ago

“Shoe boxes always a bit bashed and shoes untidily put inside. At first I thought someone had worn the shoes I bought but one may have been on display. Overall good but presentation could be better for the price.”

Helpful Report

Posted 9 years ago

Dear Myra, Thank you for your review. I am sorry to hear that you received your order that way. I can ensure you that we makes sure that all of our products and boxes are checked before they are dispatched. Kind regards, Chloe

Posted 9 years ago

“Absolutely lovely boots but made for very slim legs! I am only a petite size 8 with slim legs, but couldn't zip these. It would be helpful to have leg width info fo r boots. Very sadly, I will have to return.”

Helpful Report

Posted 9 years ago

Dear Lynne, Thank you for your review. I am sorry to hear that they didn't fit. We currently have plans to put measurements on the website for all of our shoes. Kind regards, Chloe

Posted 9 years ago

“Look nice but are not very comfortable. Would not buy again...”

Helpful Report

Posted 9 years ago

“Disappointing as my order was cancelled by yourselves, as the boots I ordered where out of stock even though I was able to purchase on your website. On a positive note the refund was issued immediately and was paid straight back into my account. Thanks”

Helpful Report

Posted 9 years ago

“I placed an order for some boots and the next day recieved a call to say the boots I had ordered didn't have insoles. I said I really wanted the boots and asked if they could find some insoles but unfortunately nobody got back to me other than receiving an email to say my refund had been done. I then went back on your website 24 hours later and the boots are still showing available which is very annoying so unfortunately I am disappointed with the service I received as it is not thorough enough. Thank you.”

Helpful Report

Posted 9 years ago

“I ordered some slippers on the 18 October which l have not received and still no delivery date do you know why as they are a birthday present for my daughter in law which is 31 October.”

Helpful Report

Posted 9 years ago

“Gorgeous shoes (which I now don't have anyway, no shoes and out of pocket) shockingly bad customer service. I ordered a pair of boots, they were delivered very quicky, no complaints here. They were lovely, just what I wanted but a size too big, my own fault, should have gone for a smaller size. I sent them back, didn't have the prepaid return label so sent them first class. I was very impressed that the replacement was delivered just a few days later. It was the same pair of boots though, same size. Obviously a rushed job, still with a post-it note attached to them "exchange, send new pair first class". Granted, it was sent first class, just not a new pair. These things happen, at least this time I got the prepaid label. I sent the shoes back. This was in the beginning of August. I've not heard since. No boots either. I called the customer service line 5 times now, every person I spoke to promised me a call back which never happened. I callec again mid September, they were a £100 boots so was still hoping to get somewhere with this. By then I had lost the postage receipt (which nobody wanted from me when I was calling 4 times before). I'm really not impressed, it put me off online shopping completely.”

Helpful Report

Posted 9 years ago

“Unfortunately this phone/purse is not suitable for most modern mobile phones as it is too small. It will not hold an iPhone 6”

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Posted 9 years ago

“The boots are really lovely &a good fit, I'm a size 5. I saw these boots in the shop but they had glue marks on the front so ordered online which was great & easy. These boots also have some marks on but not as bad as in the shop! I love them so keeping them.”

Helpful Report

Posted 9 years ago

“The shoes arrived very quickly but unfortunately didn't fit returned for a refund which was slow to be processed”

Helpful Report

Posted 9 years ago

Daniel Footwear is rated 4.5 based on 5,836 reviews