Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,836 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the colour, too pointed and even though I ordered a 5 (usually 5.1/2) they were too big”

Helpful Report

Posted 9 years ago

“Although im quite pleased with my purchase it came delivered in a plastic bag and being a very soft leather handbag was rather squashed I had to really stuff the bag out for a few days to get rid of creasesi think this could easily be rectified by being boxed also it had the sale tickets on so had clearly just been taken off the shop floor as was also a little dusty i just think when you are buying high end designer items regardless of being in the sale these small things make a difference”

Helpful Report

Posted 9 years ago

“The initial email response, dispatch, packaging and delivery was very prompt and efficient. For this, I score a very good. Communication was fabulous throughout this process! Unfortunately, the shoes were unsuitable, so I sent them back. I think the company could/should acknowledge that they received the goods back and informed me if/when the refund had been made. For this, I score Poor in terms of communication.”

Helpful Report

Posted 9 years ago

“Sizing is on the large side. I always buy a 41 and they were huge. Exchanged for a 40 and they still fill a bit on the large side although I wouldn't want to go any smaller. Good quality leather boot if only the sizing was better”

Helpful Report

Posted 9 years ago

“Whilst delivery was quick and the shoes were well packed, the shoes were two different shades of blue obviously because one had been on display and the other had not. These shoes are no good and I wont be wearing them sadly.”

Helpful Report

Posted 9 years ago

Hi Martine, Thank you for reviewing your order. I'm sorry to hear that your shoes arrived in an unsatisfactory condition. Please contact us on 0113 3899 899, or via email at help@danielfootwear.co.uk, if you would like a replacement pair, as we can check the availability in our stock levels. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“I like the footwear but not impressed with the customer care services”

Helpful Report

Posted 9 years ago

Hi Siobhan, Thanks for taking the time to review your order. We'd like to hear about why you weren't satisfied with the service you received, as we greatly value your feedback. Please could you email us your comments at help@danielfootwear.co.uk? Kind regards, Oliver Customer Service Team

Posted 9 years ago

“Unfortunately there was a mix-up and I received someone else's order but the customer service team were quick to help out! This will not put me off and I will use Daniel Footwear again.”

Helpful Report

Posted 9 years ago

“Purchased two sizes of the Tory Burch sandals and returned one size the following day after I received initial package. It's now three weeks and still yet to receive a refund for the item returned... Daniel Footwear does have a good selection online but returns process needs to be a little faster, could consider 'click and collect' in the London area.”

Helpful Report

Posted 9 years ago

Hi Rachelle, Thanks for taking the time to review your order. We value highly all feedback from our customers and take it all into account to improve your experience in ordering from us. In particular, we have been working hard recently to improve the efficiency of our returns and are very pleased with the results. Hopefully it wouldn't be necessary, but I'm sure you would have a more satisfactory experience were you to return something to us in the future. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“Postage took longer than other things ordered on the Internet. The colour ordered was 'white' but the shoe - although comfortable - was more a light beige colour which was a bit disappointing.”

Helpful Report

Posted 9 years ago

Hi Patricia, Thanks for providing us with a review of your order. I'm sorry to hear that you were disappointed with the colour of the product. Our product team works to ensure that the descriptions on our website are accurate, so this will be taken into account. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“i returned unsuitable godds to STANMORE on june 19th and after one week i contacted your customer services just to enquire as to whether the itme had been received and the returns process was started. the response i got was that it takes time and nodefinite response was obtained when i further sent an email at the beginningof the week. I contacted custoemr services today (2/7/2015) and spoke to OLIVER who was delightful and confirmed my items had been returned and that he would prcoess the refund . he needs to be commended for superb customer service which was not received until now”

Helpful Report

Posted 9 years ago

“This is my first order in Daniel Footwear. I order two bags one is https://www.danielfootwear.com//new-arrivals-c1/women-c77/maxillaria-small-contrast-reptile-bowling-bag-p80599/s409480 and https://www.danielfootwear.com//new-arrivals-c1/women-c77/black-patent-heartwine-crossbody-bag-p80605/s409486 but the crossbody i received the wrong one. I received a D&G. I don't have time to complain anymore because i just give it to my friend. I just disappointed its my first time to order in this site and they got already faulty. Thanks!”

Helpful Report

Posted 9 years ago

“Product delivered promptly. Product was marked and scuffed and was sent back. Returns not as smooth as would have expected but was completed eventually.”

Helpful Report

Posted 10 years ago

“The UGG boots are absolutely great and I love them. Unfortunately the use of the courier from Daniel Footwear let them down. Trying to arrange a mutual time for delivery proved difficult and communication was poor. The time for despatch was quick.”

Helpful Report

Posted 10 years ago

“My order for a pair of shoes arrived promptly and packed beautifully !! They were too big - so I returned them via Royal Mail and received a postal Certificate, however I am still in negotiation with Daniels footwear awaiting for their receipt for the shoes. I also requested a smaller size but due to the recent problem I have asked for that to be cancelled.”

Helpful Report

Posted 10 years ago

“Apart from the courier leaving my package outside my front door, which is unsecure, i was happy with my order.”

Helpful Report

Posted 10 years ago

“Packaging was almost destroyed when it arrived”

Helpful Report

Posted 10 years ago

“I loved the appearance of these boots but was disappointed when I put them on and discovered that they had a hidden wedge. The boots were true to size but I prefer flats and didn't like the fit under-foot. Not sure how to rate the boots because they are lovely but not for me!”

Helpful Report

Posted 10 years ago

“Ordered a pair of uggs 3 weeks ago which came within 2 days of ordering which I was pleased with but they didn't fit. I sent these boots back the day they were delivered and as of yet not received a replacement pair or got a reply from the email I sent!”

Helpful Report

Posted 10 years ago

“Whilst I was happy with the product and service of this company I will not be using this site again as the cost of returning unsuitable items is extortionate. I ordered two pairs of boots which regretfully didn't fit. I have an ankle malformation due to an accident which means finding suitable boots is about trial and error. As the boots were purchased at a reduced price the option of free returns was not available. It cost me £22.00 to return the goods and I have nothing to show for it. A lesson learned from this experience is to ensure I properly read the returns policy prior to purchasing goods online again.”

Helpful Report

Posted 10 years ago

“Excellent delivery and initial transaction. Unfortunately Product returned due size issue, customers fault. CR to my account might have been done more smoothly and a little quicker.”

Helpful Report

Posted 10 years ago

Daniel Footwear is rated 4.5 based on 5,836 reviews