Whilst I was happy with the product and service of this company I will not be using this site again as the cost of returning unsuitable items is extortionate. I ordered two pairs of boots which regretfully didn't fit. I have an ankle malformation due to an accident which means finding suitable boots is about trial and error. As the boots were purchased at a reduced price the option of free returns was not available. It cost me £22.00 to return the goods and I have nothing to show for it. A lesson learned from this experience is to ensure I properly read the returns policy prior to purchasing goods online again.