Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,836 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

Write Your review

Tell us how Daniel Footwear made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I returned the shoes 10 days ago for a refund and have heard nothing from you yet”

Helpful Report

Posted 10 years ago

“Lovely boot but poor service delivering them!!”

Helpful Report

Posted 10 years ago

“I ordered my boots, never recieved a confirmation email, 2days later boots still not arrived, telephoned then lady said"they will be with you tomorrow, il send you an confirmation email which i never recieved again& the boots never arrived that day but the day after”

Helpful Report

Posted 10 years ago

“Send both pairs of boots back for refund,as colour was not what i expected. Still awaiting refund..... Pls look into this as soon as possible. Regards, M.edwards.”

Helpful Report

Posted 10 years ago

“My order came in good time but very disappointed with the lack of comfort in the style. After 1 days wear the fur had gone flat and all I can feel is hard ridges under my feet.”

Helpful Report

Posted 10 years ago

“Was a little disappointed with the delivery time. I know I ordered during the Christmas period but it would've been nice to have received an automated email saying when you guys would be able to deliver in relation to this period. So I wouldn't have had to sit around and wait. The quality of the boots I purchased was outstanding. Though I have asked to exchange for a larger size (so I can wear socks)”

Helpful Report

Posted 10 years ago

“Delivery was quick and the boots that came were lovely but were the wrong size to which I ordered and which was stated on the box. They refunded my money promptly and with no problem. Just very disappointed with the wrong item as they were selling for a great price”

Helpful Report

Posted 10 years ago

“I was pleased to receive my Ugg Boots at a fantastic price. And the quality and delivery were first rate. My only issue with the order is that neither pair of the 2 pairs that I ordered, were the colour I wanted. I ordered 2, from the same webpage, with the same description, 2 days apart, and they were both different - and neither the colour that I thought I had ordered. The first were a christmas gift for myself from my husband, and the second a gift we then ordered for someone else. Both 2 days before christmas. As they were xmas gifts, we chose not to return them. But it did make me question ordering from Daniel in the future.”

Helpful Report

Posted 10 years ago

“I ordered a pair of size 39 brown uggs & was sent a pair of size 36 black boots. Not quite sure how the size AND colour was wrong! I must say that the returns process was very quick & easy & they exchanged them within 10 days. Quite annoyed that I didn't get any apology for their error though!!!”

Helpful Report

Posted 10 years ago

“I purchased the Daniel biker boots at a cost of £ 159.00, they are lovely stylish and of good quality. However they are not that comfortable, I ordered a size 8 my usual size, the left boot fits ok but the right boot feels half a size smaller. I have had to buy some cushioned insoles as they feel very hard on the soles of my feet and they are tight across the widest part of my foot and I have quite slim feet. I will have to get them professionally stretched if I am to wear them for log periods of time. I don't think I would buy another pair of Daniel boots unfortunately and I wish I had returned them before wearing outside. I have previously bought several pairs of Timberland boots which are so comfortable.”

Helpful Report

Posted 10 years ago

“I ordered two pairs of sandals on the same day but they were delivered at different times, coming from different distribution points. Thankfully my neighbours were around to help. Will use the company again, very happy with both items”

Helpful Report

Posted 10 years ago

“What I thought was a size 7, turned out to be a size 8. Misinformed on the website which resulted in me having to return the goods. Not only that because the item was in sale, I had to spend almost £10 on return delivery postage as the free returns label does not cover items purchased in sale!”

Helpful Report

Posted 10 years ago

Dear Cassie, Thank you for your feedback, I have had a look into this for you and it appears that the size that was ordered was a 41 which equates to a UK8, this is also communicated in the size guide on the website. Please let us know if our sizing guide could be made at all clearer, as anything that helps to make the customer experience smoother is something that we will examine, Kind Regards, Andrew Walker Customer Service Team

Posted 10 years ago

“I can't really review this properly as my product has still not arrived. The ordering process was pretty easy even though it was an international order.”

Helpful Report

Posted 10 years ago

Dear Jelena, Thank you for your review. I am sorry that you have received this email early, we are working on changing this as soon as possible so that the emails are sent in line with the couriers advised delivery time-frames. We are happy to hear that you are satisfied with our ordering process. If you require any further assistance please do not hesitate to contact us. Kind Regards Laura Lim

Posted 10 years ago

“Very nice boots, however, they come up very small. I ordered a size 6 (39), I am a 5.5, the boots are very tight and were a struggle to get on. I am hoping they will stretch.”

Helpful Report

Posted 10 years ago

“Shoes are beautiful. Although I got them In the sale they was expensive and when they arrived there was 2 diamonds missing from them. So I was disappointed but decided to keep the shoes anyway because I didn't have time to look for another pair as they was for an occasion.”

Helpful Report

Posted 10 years ago

Dear Nicola, Thank you for your review. I am sorry to hear that you have received your shoes in this condition. If you would like to send us a photo of the missing diamante we may be able to offer you discount for them. Please email a photo to enquiries@danielfootwear.co.uk and we will try our best to help your situation. I look forward to hearing from you Kind Regards Laura Lim

Posted 10 years ago

“Cool shoes especially for that price. With a bit disappointed as some suede already came out of the sole after only wearing those 3 days. Also, the size 8 is slightly too big compare to the usual 8 you can find on most high street stores. Otherwise, nice shoes, was happy with the shoe box and the individual bag for each shoes. Feels like buying some £300 shoes.”

Helpful Report

Posted 10 years ago

“These are not leather as described - they are ribbon. They are also very tight across the toes so I have had to send them back.”

Helpful Report

Posted 10 years ago

Dear Veronica, Thank you for your review. I have checked our website and the description states that the sandal is composed of canvas straps and a raffia wedge. I apologise if this was not what you were hoping to receive. If you require any further assistance please do not hesitate to contact us. Kind Regards Laura Lim

Posted 10 years ago

“I haven't received my order yet and I worry about that.”

Helpful Report

Posted 10 years ago

Dear Mona, Thank you for your review. I have tracked your order for you and it is still on its way to your country. It is due to arrive either today or tomorrow and will be out for delivery this week. You can track your order on www.tntpost.com. Once the order has landed in your country more specific delivery details will be available. Hope that helps. Kind Regards Laura Lim

Posted 10 years ago

“Great shoes, but I paid £7.50 for postage to France, it took 18 days from order to delivery, which is completely unacceptable, and required delivery by a white van. Why not use the post? Would have cost less and been quicker. Unfortunately this means I would not buy from Daniel again.”

Helpful Report

Posted 10 years ago

Dear Julia, Thank you for your feedback and apologies you experienced such a delay with receiving your order, With International orders there is an internal handling time, which can be up to 4 days as we have to transfer stock from our stores to our head office. From there delivery times vary, but to France it should be 3-4 working days with our courier. We will certainly examine what caused such a delay and the extended internal handing time prior to dispatch that your order experienced, and why it took so long to get to you. With regards the courier, we use TNT post to courier all our international parcels, and they sub-contract to local couriers in the country of destination. Again, apologies for the delays you experienced with receiving your order, Kind Regards, Andrew Walker, Customer Service Team

Posted 10 years ago

“I would like to say that I was very happy with the product and the packaging but dissapointed with the courier. I received email saying when the goods should be delivered, on that day, I had no parcel so went onto the courier website where the status said out for delivery, so I thought it must be with me the next day, so I thought to myself ok not a big deal at all, but another comes and no parcel and no card through the door. The third day I went to check with my neighbours and they had my parcel confirming it came on the first day. So all this time, the parcel was delivered the right time but website wasn't updated correctly and mainly, courier didn't let me know that they have actually delivered it and where they left it, so total nightmare tracking my parcel down. Also I wanted to contact the seller directly by phone but couldn't find a number on the website and the email response time is too long if you have any issues. Regards Lucy”

Helpful Report

Posted 10 years ago

Dear Lucie, Thank you for your feedback. I'm sorry to hear that you have had these issues with our courier. A card should have been left to inform you that your parcel had been left with a neighbor. If you have any problems or worries with regards to the delivery please do call us and we will try to resolve the problem for you. As the sender we are able to acquire up to date information regarding your delivery upon request. This does not excuse the fact that our courier did not update their information so I apologise for this. I am not sure if you had difficulty contacting the designer directly but we do not expect our customers to have to do this. We can help you with any query and you can contact us on enquiries@danielfootwear.co.uk, or by calling us on 01113 2426555 which is at the top of our homepage. If you require any further assistance please don not hesitate to contact me, and I apologise for any inconvenience caused. Kind Regards Laura Lim

Posted 10 years ago

Daniel Footwear is rated 4.5 based on 5,836 reviews