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Daniel Footwear Reviews

4.5 Rating 5,833 Reviews
88 %
of reviewers recommend Daniel Footwear
Company Reviews Product Reviews
3,825
 Questions Metrics Info
4.5
Based on 5,833 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Daniel Footwear Reviews

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Jill Chester
Verified Buyer
“Admittedly I only purchased my shoes in the sale and they was a really cheap price, however after receiving my shoes I couldn’t believe how they had been sent to me. The white soles had clearly been worn. Covered in black dirt on the soles. Scatches all over the front of shoes. I was so so disappointed to receive them in that condition. I rang customer service and the lady I spoke to was really nice and apologised. I obviously Sent them back. I do have the same shoes which I purchased from Ciel shoe shop in Beverley. But when they went down in price, thought I would order another pair but to my disappointment received them second hand. I normally always go to Ciel in Beverley for my Daniel shoes and normally pay full price but the staff are lovely and do inform me on your 20% off days. Don’t think I’ll order online again from Daniel as it’s clearly put me off.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“It was sent wrong size”
Helpful Report
Posted 5 years ago
Christine Maguire
Verified Buyer
“The wrong size shoes were in the box a size 40 was ordered and a 39 were in the box. They had to be returned I have asked for my postage to be returned as well as this was your error and not mine”
Helpful Report
Posted 5 years ago
Hi Christine, I cannot see that you have contacted us about this issue however I am sorry to hear you received the wrong item. I have spoken to the warehouse manager who will ensure his team are double checking what they are sending out. I have tried to call you this morning and I have also emailed you about this. Please can you let me know if you are wanting a full refund on this or if you would still like these shoes. If you still want these shoes I will check them myself before we dispatch another pair to you. Once again I am sorry for the inconvenience caused and I hope to get this resolved as soon as possible. Kind Regards, Emma Customer Services
Posted 5 years ago
Chris Smith
Verified Buyer
“The item delivered was a completely different model and colour to the one ordered. The issue was sorted a week later but the venue l was originally buying it for had then passed”
Helpful Report
Posted 6 years ago
SANDRA TOWE
Verified Buyer
“The quality of goods and delivery are very good, however when goods are in the sale the returns procedure is very poor resulting in a very expensive way to shop”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Ordered salegoods which didn’t fit. It cost me £12 in postage to return and then the refund was £5 less than I had paid Rip-off hidden in thesmall print. I won’t buy from Daniel Footwear again!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Have a few pairs of Mel shoes but these ones were extremely small fitting”
Helpful Report
Posted 6 years ago
Hi Lynn, I am sorry you had to return these due to a fitting issue. I will pass these comments onto our research team to see if any other customers have had this same issue and maybe get something on our website about the fitting. We currently have some new Melissa shoes in and also some Melissa x Vivienne Westwood if you want to place a new order. Kind Regards, Emma Customer Services
Posted 6 years ago
Neal Turner
Verified Buyer
“I ordered some VW Mellisa shoes for my Fiancee. My Fiancee had tried to use your service before and the wrong size hugs were sent and it took her months and many call to get a refund even though you had the boots. I decided to give you another chance and things never went smoothly. Like last time the buying and paying went very well but after you had my money it stopped. There was a mix up and the courier lost the shoes. I was left for a weekend not knowing for sure if I would get them and the thought of you giving a refund only brought up our last experience. So Monday came and you never called which I thought was poor and Tuesday afternoon I decided to call you. I was told a second pair would be sent and I will receive a tracking number via email. I did not. Very poor. So the next day I had to call again and was told the shoes were coming (and they did) but he was going home so never sent the email. The shoes are good from what I can see as there a gift and not been given yet and the price is good but the customer service from your courier to your staff needs a total overhaul.”
Helpful Report
Posted 6 years ago
Kendra Burgess
Verified Buyer
“Ordered 3 pairs of boots the same ones and the condition they were sent to me were very poor ! Still waiting for 2 pairs to be refunded to me .”
Helpful Report
Posted 6 years ago
Hannah Thompson
Verified Buyer
“My shoes never arrived and whilst it was a courier issue - it was not dealt with effectively until I repeatedly chased by email and telephone and by luck managed to speak to a manager. The shoes are OK - and considering I got them at a sale price (though still £80) I don't mind the flaws (glue on suede - scratches on leather) but had I have paid full price they would have been sent back”
Helpful Report
Posted 6 years ago
L Bird
Verified Buyer
“Although the delivery time was reasonable, I was disappointed when the item arrived because of the sparse packaging. I had paid £50 for an Ugg bobble hat, expecting it to arrive in a box or some other type of official Ugg packaging so that I could present it as a gift for Christmas. It actually turned up in a clear plastic bag, which was wrapped in another blue plastic bag. I even thought it could be fake as their was no Ugg certificate as you would expect with Ugg items (I have purchased many Ugg products from various retailers and have never had such terrible non-authentic packaging before) . I would not use Daniel footwear again because of this.”
Helpful Report
Posted 6 years ago
Hi Lisa, I am sorry you were not happy with your item. I cannot see that you have contacted us to discuss this? I can assure you all of our UGG products are genuine and authentic. You are able to check this on https://www.ugg.com/uk/counterfeit.html and typing in Daniel Footwear and you will see we are an authorised seller of UGG. Unfortunately our UGG Hats do not come in a box from the supplier so we are unable to send them in an UGG box. If you wish to discuss this further please email us on help@danielfootwear.co.uk or give us a call on 01133899899 Kind Regards, Emma Customer Service
Posted 6 years ago
Anonymous
Verified Buyer
“I ordered the shoes thinking I had plenty of time for the shoes to get delivered before Christmas but the shoes went missing on route. I checked the status of my delivery on line and it said there had been an attempted delivery. No attempt had been made. After phone calls and emails it was discovered that the shoes had gone missing. Daniel Footwear did agree to send some more out but they would have been sent by the same courier company and not guaranteed in time for Christmas therefore I deceived it was safer for me to drive to Leeds to pick these up myself. I did receive an email with an apology and a discount code for my next purchase but this being my first experience with Daniel Footwear, I will be honest and say I don’t think I will be rushing back. It’s a shame your courier service let you down”
Helpful Report
Posted 6 years ago
Trinidad Arcos
Verified Buyer
“returns policy not clear, tried to return an item, but had to pay for shipment as it was in a Christmas sale, this was not clear when made the purchase”
Helpful Report
Posted 6 years ago
Dear Trinidad, I am sorry you feel the returns policy was not clear. It is stated on our website and we are available to contact via various channels if you do have any queries relating to anything to do with Daniel Footwear. Kinds Regards, Emma Customer Services
Posted 6 years ago
Rachel O
Verified Buyer
“It was not indicated on the website that sizes were UK sizes and not US sizes, so I received a pair of boots that were too big. I then tried to ship them back to you all from the U.S., but it was going to cost over $200 to ship them back and that was more than what I paid for them, so now I am having to try and sell them on my own. Just a big inconvenience to add to the list at this time of year.”
Helpful Report
Posted 6 years ago
Dear Rachel, I am sorry you have faced this issue with us. We are a UK based company so our sizing is in either in UK or Euro sizing. Please rest assured that I have passed your feedback onto our web team who are looking into putting some sort of indication as to the sizing on the web page. I have also emailed you a discount code to use against your next online order with us. Sorry for any inconvenience caused. Kind Regards, Emma Customer Services.
Posted 6 years ago
Mrs Joanne Berryman
Verified Buyer
“I was allowed to order and pay for the goods which I was then told was not in stock and therefore I had to contact them to get a refund and still now they are available on the website for purchase for somebody to go through the disappointment I did”
Helpful Report
Posted 6 years ago
Dear Joanne, I really do apologise that you have experienced this with us. We were unexpectedly experiencing some web issues which is why you were able to order this shoe. I can see we have fully refunded you and given you a discount code to use with your next online shop with us. Once again I am very sorry this happened to you. We look forward to you shopping with us again in the near future. Kind Regards, Emma Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“The reviews said was a good fit for slim legs, when item arrived it was really wide in the leg. Description needs to be clearer as although it said wide fit I thought this referred to the width of the actual foot which I prefer a wider fit across the foot. I then ended up paying £14 to post back for a pair of boots I only tried on, there should be free returns or cheaper options for returns. I wont buy online with you again for this reason”
Helpful Report
Posted 6 years ago
Many thanks for taking the time to leave us a review. I am really sorry about this I have spoken to a member of the web team to try get this confusion cleared up. With regards to the returns our website states we do not offer free returns for items in the sale. We hope to hear from you again soon. Kind Regards Emma Customer Services
Posted 6 years ago
Tricia Gordon
Verified Buyer
“Quick delivery. One size too big other too small. I need to pay for return as these were classes as sale. Will stick to cloggs or rubbersole or john Lewis when buying fitflop in future. Would not use Daniel footwear again. Awaiting refund for both items.”
Helpful Report
Posted 6 years ago
Mr Abdul K Osman
Verified Buyer
“Paid extra for next day delivery but did not arrive. Stated on the website order within ??? Minutes to get next day delivery but never happened. Shame”
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave us a review, I do apologise to hear this. I have looked into this and it looks like we spoke to you on the day you made the purchase to let you know that there was unfortunately a delay with the couriers and that your parcel would not arrive in time for the next day delivery. It does looks like we refunded the £5.99 delivery charge and also upgraded your delivery to a pre 10:30am for the day after. Kind Regards, Customer Service Team.
Posted 6 years ago
Lisa Warburton
Verified Buyer
“I think delivery should be free as u are paying enough for the shoes”
Helpful Report
Posted 6 years ago
Deanna Lee
Verified Buyer
“Everything went smoothly as far as the ordering and delivery. The area that needs to change is free returns. I would continue shopping on Daniel Footwear if you had free returns”
Helpful Report
Posted 6 years ago
Dear Deanna, Thank you for taking the time to write a review, sorry to hear this. I can see you have ordered a sale item and unfortunately we only offer free returns on full price items. You can always return your item free of charge to any Daniel Footwear store. Apologies for any inconvenience caused by this. Kind Regards, Customer Service Team
Posted 6 years ago
Daniel Footwear is rated 4.5 based on 5,833 reviews
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