Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,836 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not recieved goods and its a present and that person is goin away tomorrow and looks like i havnt got them anythin. Gitted does not explain how i feel right now.”

Helpful Report

Posted 9 years ago

“I order a boot a week ago and still has not received the item and when I call to locate where the item was very unhelpful stuff and this is the second time. I will not be ordering from Daniel footwear again Thamk you”

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Posted 9 years ago

“You sent me the wrong item and no postage label for return.”

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Posted 9 years ago

“Ordered brown Ugg boots and black Ugg's were delivered. No brown left in stock so only offered refund. As I bought these with 25% off, I will now have to pay full price when back in stock.”

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Posted 9 years ago

Dear Maureen, Thank you for your email. I am sorry to hear that this has happened we are currently working on the website so this problem doesn't happen as much as it does. Kind regards, Chloe

Posted 9 years ago

“Website said that the shoes were in stock Ordered shoes Shoes were not in stock Irritating”

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Posted 9 years ago

Dear Jermey, Thank you for your email. I am sorry to hear that this has happened we are currently working on the website so this problem doesn't happen as much as it does. Kind regards, Chloe

Posted 9 years ago

“It's quite simple... The trainers I ordered did not arrive.... Another pair did!!!!”

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Posted 9 years ago

“Chose a gorgeous bag and completed purchase online. Received an apologetic phonecall later in the day saying bag was out of stock. Very disappointed.”

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Posted 9 years ago

Dear Joanne, Thank you for your email. I am sorry to hear that this has happened we are currently working on the website so this problem doesn't happen as much as it does. Kind regards, Chloe

Posted 9 years ago

“I ordered a handbag and was excited about receiving it . After making the payment and waiting for delivery I was contacted by Daniels to say they couldn't find the bag that was showing on their system as in stock. I saw a similar one in the Chiswick Store which was more expensive but they didn't offer a discount on that one for my trouble. The money was refunded to my account and I managed to purchase my bag at good old John Lewis. I have had really good service in the Chiswick Daniel store on my many visits.”

Helpful Report

Posted 9 years ago

Dear Samantha, Thank you for your review. I am sorry to hear that this happened. I hope any future order you make with us runs more smoothly. We are currently working on how to make the shopping experience with us more efficient. Kind regards, Chloe

Posted 9 years ago

“Recived wrong item”

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Posted 9 years ago

Dear Rio, Thank you for your review. I hope that everything was dealt with quickly and efficiently for you. Kind regards, Chloe

Posted 9 years ago

“Ordered two pairs of shoes in sale, both were far too big and oversized for a 39 and slipped off feet. Returns cost £12.98 as both items on sale and refunds not free. Really disappointing and a costly experience.”

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Posted 9 years ago

Dear Melanie, Thank you for your review. I apologise for this happening. I hope everything was dealt with quickly and efficiently for you. Kind regards, Chloe

Posted 9 years ago

“Completely the wrong order, and then no other handbags of that type in stock anywhere,I wasn't even sent a handbag, it was a pair of boots!! the first time I have used your company but I won't be again”

Helpful Report

Posted 9 years ago

“I ordered a pair of Ugg boots on line, which arrived fine, however on opening the box, both boots had a mark on. Very disappointing having had to take the day off to wait in for them, plus I had paid for next day delivery. I then telephoned the number on the invoice to be told, please send a photo so we can make a decision, ( a guy called Kris) A decision on what ? I asked, he just repeated we'll need to make a decision. I replied, you won't need to make a decision on anything as I don't want them and am returning them. I then had to trail to a post office to return them and although they have signed to say they have them back, I still haven't got my refund, but will give them a couple more days. VERY POOR CUSTOMER SERVICE !”

Helpful Report

Posted 9 years ago

Dear Mischelle, Thank you for your review. I apologise for you feeling this way. I hope that you have now received your refund. We appreciate your feedback as we always have room to improve our service provided. Kind regards, Chloe

Posted 9 years ago

“The size runs small”

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Posted 9 years ago

dear Carolyn, Thank you for your review I apologise that the size runs small. I will make sure that is stated on the website. Kind regards, Chloe

Posted 9 years ago

“These boots are not as big and bulky as they look on the photo, which I was disappointed with. They are very comfortable to wear though. Unfortunately for me the leather rein around the right boot is looser and longer than the left one, which results in this one constantly turning the buckle to the front of the boot instead of staying on the side like the other one does. They feel different from each other. Then the 'steel' accessories on the front loosened and I had to remove them. Now the pucture holes are all that is left........”

Helpful Report

Posted 9 years ago

Dear Laila, Thank you for your review. I apologise for any inconvenience caused by this. I can ensure you that this does not happen often our products are checked before they are sent out our warehouse team must of missed this before dispatching.. As an apology we would like to offer you a 10% discount on a future order with us. At the checkout use DF10, this will allow you to receive the discount on a future order. If you require any further information please do not hesitate to contact me via email or phone call with the number stated below. Kind regards, Chloe Customer Service Team Tel: 0113 2426555 (ext: 201) Fax:0113 2425777 www.danielfootwear.com

Posted 9 years ago

“I still haven't received my parcel having ordered welll over a week ago. I have waited in on three separate days and the UK Mail delivery person has either. Not turned up or has come at a differenttime slot. They have not attempted to leave with a neighbour despite both being in and there is no option to collect f I wanted to wear them last weekend and am now a week on and I still haven't seeen them. Very disappointed and will not be ordering again. The money was debited from.,y account over a week ago and I have nothing to show for it.”

Helpful Report

Posted 9 years ago

Dear Rowan, Thank you for your review. I apologise for any inconvenience caused by this matter. I have looked into this for you and i can confirm that your parcel is out for delivery today it should be delivered between 13:00 and 14:00. If you require any further information please don't hesitate to contact me via email or by phone call with the number stated below. Kind regards, Chloe Customer Service Team Tel: 0113 2426555 (ext: 201) Fax:0113 2425777 www.danielfootwear.com

Posted 9 years ago

“Online it says adults uggs and it came as children's returned and orders else where.”

Helpful Report

Posted 9 years ago

Dear Amanda, Thank you for your review. I apologise for any inconvenience caused by this. I can ensure you that this does not happen often. As an apology we would like to offer you a 10% discount on a future order with us. At the checkout use DF10, this will allow you to receive the discount on a future order. If you require any further information please do not hesitate to contact me via email or phone call with the number stated below. Kind regards, Chloe Customer Service Team Tel: 0113 2426555 (ext: 201) Fax:0113 2425777 www.danielfootwear.com

Posted 9 years ago

“Having chased my delivery twice already I have stayed in for the third day and STILL haven't received my parcel!!! I appreciate this issue probably lies with the courier company but you choose to use them and this therefore reflects on you. Sort this out please!!”

Helpful Report

Posted 9 years ago

Dear Lynn, Thank you for your review. I apologise for the inconvenience caused by this matter. I hope this has been dealt with by the customer service team we are currently in the middle of changing our couriers so problems like this do arise again. if you require nay more information or helps please do not hesitate to ask via email or phone call with the number stated below. Chloe Customer Service Team Tel: 0113 2426555 (ext: 201) Fax:0113 2425777 www.danielfootwear.com

Posted 9 years ago

“I ordered a scarf, leopard print, I received a blue paisley print scarf very nice but not what I wanted so had to send it back. No confirmation of receipt of original order and no info about delivery. Not good compared to most websites.”

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Posted 9 years ago

Dear Maxine, Thank you for your review. I apologise for the inconvenience caused by this matter i can ensure you that this rarely happens. I hope one of my colleagues on the customer service team have helped deal with this. I you require any further information please don't hesitate to contact us via email or phone call with the number stated below. Chloe Customer Service Team Tel: 0113 2426555 (ext: 201) Fax:0113 2425777 www.danielfootwear.com

Posted 9 years ago

“Ordered an item for next day delivery on a Thursday.Got it the following Tuesday.Only plus is that when asked they refunded delivery charge.”

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Posted 9 years ago

“I am still awaiting my goods to be delivered I have had a look at my fedex tracking number and it is saying that it wont arrive to me until the 4th November which will make it 3 weeks for delivery..............in this day & age this is to long of a wait. I am now hoping the wait will be worth it.”

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Posted 9 years ago

Daniel Footwear is rated 4.5 based on 5,836 reviews