Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,836 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hello, I usually take size 3 and this time I buy the shoes in 3.5. but it felt too small for me. I have already returned it but did not recieve the refund yet.”

Helpful Report

Posted 9 years ago

“The website is clunky and kept sticking and not letting you go to the menu. Great choice of products. I ordered 2 pairs of booths. One a stunning pair of oxblood long boots, fantastic quality and I'm gutted that I've got to return them because they are too narrow at the calf. The other pair were a stunning black high heeled suede shoe boot. Gorgeous! So I kept them and wore them for the first time on Saturday. I'd literally walked less than 75 yards from the car into my Mum and Dads house so I was really annoyed when the plastic heel tip of the right boot cracked and fell off leaving the suede heel and the metal pin protruding. I hobbled into Sainsburys to get the heel tip replaced and on inspection the other heel had split too! For an expensive pair of boots I would have expected much better than this. It wasn't the cost of the repair it's the fact that they were brand new and clearly not well finished. Would like reimbursement for both the repair and the inconvenience please! Very disappointed.”

Helpful Report

Posted 9 years ago

Dear Gail, I apologies for this happening. We would be more than happy to reimburse the money you had to pay to get them mended. If you send an email with a picture of your receipt attached we can refund you. Chloe Customer Service Team Tel: 0113 2426555 (ext: 201) Fax:0113 2425777

Posted 9 years ago

“I ordered some boots online which weren't actually in stock. So the money was refunded and I was made aware a few days later. I don't really see why the stock level could not be checked prior to my order being placed (as other stores have this facility) but I had to look elsewhere as I couldn't find a suitable replacement.”

Helpful Report

Posted 9 years ago

Dear Claire, I apologise for the inconvenience caused by this matter. We are looking into trying to find away to stop orders going through that includes an out of stock item to prevent people being disappointed. Kind regards, Chloe Customer Service Team Tel: 0113 2426555 (ext: 201) Fax:0113 2425777 www.danielfootwear.com

Posted 9 years ago

Dear Claire, I apologize for any inconvenience caused by this matter. I hope you accept 15% of your next order with us as an apology. if you do please use the discount code DF15 at the checkout and i should automatically take it off for you. Chloe Customer Service Team Tel: 0113 2426555 (ext: 201) Fax:0113 2425777

Posted 9 years ago

“Boots were the wrong size, packaged in a box labelled with the correct size. First time purchasing from Daniel Footwear and was disappointed. On the plus side, delivery was quick but am still awaiting refund.”

Helpful Report

Posted 9 years ago

Dear Ylva, Thank you for your email. I apologize for the inconvenience caused. I can confirm that you have now been refunded in full. If you have any further Enquiries please don't hesitate to get in touch. Kind regards, Chloe Customer Service Team Tel: 0113 2426555 (ext: 201) Fax:0113 2425777 www.danielfootwear.com

Posted 9 years ago

“Poor quality control, mid-matched pair of footwear received.”

Helpful Report

Posted 9 years ago

Dear Russ, I do hope that this was resolved for you by one of my colleagues. I apologize for any inconvenience caused by this matter. I hope you accept 15% of any future order with us as an apology if you use df15 at the check out if will automatically take it off for you. If you require any further information please don't hesitate to get back in touch via email or phone call. Kind regards, Chloe Customer Service Team Tel: 0113 2426555 (ext: 201) Fax:0113 2425777 www.danielfootwear.com

Posted 9 years ago

“I've not actually received my shoes yet, so can't write a review. Service online was good but the time between delivery and receiving product is much to be desired!”

Helpful Report

Posted 9 years ago

“I was really excited when I got some wedges in the sale but when I tried them on the strap at the back was too low and didnt support my foot which wasnt because they were too big but poorly designed. Disappointing.”

Helpful Report

Posted 9 years ago

“I ordered a pair of shoes and was told delivery would be 2 - 4 days. By the third day they had not arrived and on the 4th day I checked my inbox only to be told that the item was no longer in stock and a refund had been made. I really feel that it should not take that long to tell me the item was out of stock. I wanted these shoes for a special occasion and was unable to order them in time from anywhere else - so sorry I have to give a poor rating on this occasion. I was offered a 10% discount on future orders but really would rather have had the shoes in the first place or at least been notified sooner. 10% is neither here nor there!!!”

Helpful Report

Posted 9 years ago

“Very disappointed with the service as one item was missing from our order and we had to ring every day for a week to get them delivered in time for our wedding .just kept being told that the item has been put out for delivery and we would get it the next day , a week later we got the delivery.just be honest and say what is really going on”

Helpful Report

Posted 9 years ago

“Even though the quality of shoe was great the size was too big...we returned them for a smaller size and all we have heard so far is that we have been updated? ?? Whatever that is referring to??? I've never had problems and delays like this with any other company so BEWARE if like us you need your shoes for an occasion:(”

Helpful Report

Posted 9 years ago

“I paid for two pairs of shoes and online was delivered although the despatch note mentioned both. When I chased the second pair I didn't receive a response to my email. I then did online chat and was advised they weren't in stock and asked if I'd like a refund (not sure what would have happened had I not asked). I was told that the refund was done immediately but it didn't appear that day and I didn't receive a response to my email chasing this either. I then received another despatch notification and when I queried this I was told it was in respect of the shoes that weren't in stock which made no sense. I was told that the shoes I'd already received would be with my the end of the week and I then received a further despatch notification. Basically, a simple order has ended up being far too complex.”

Helpful Report

Posted 9 years ago

“I ordered a pair of shoes, paying an additional charge for next day delivery, they arrived four days later. I have returned the shoes without opening the box and await a full refund, including the delivery charge.”

Helpful Report

Posted 9 years ago

“The 2 pairs of shoes I ordered in the sale were delivered very quickly and arrived in perfect condition, however I then realised I had ordered the wrong size in both, I had ordered a size 4 & should have ordered a size 3. I telephoned customer service straight away and was informed how to return the items I had ordered & that the size 3 was available in both pairs of shoes and they would be put to one side for me to be sent out as soon as my returns arrived. Unfortunately I never received the size 3 shoes as they were not " put to one side " for me and had been sent to a location where they could not be retreived from, so I never received the 2 pairs of shoes. I was very disappointed about this as the shoes I had ordered were in the sale but were not exactly cheap, one pair was £69.99 and the other was £59.99 and furthermore, as I have a problem with one of my feet and can only wear a particular style of shoe ( I had already purchased this shoe earlier in the year and found it to be very comfortable) I was fed up that I was now not going to receive them and would have to embark on another epic search for suitable shoes. There was nothing else I wished to have as an alternative.”

Helpful Report

Posted 9 years ago

“Initially was so impressed I emailed to thank the store. However I asked for a gift receipt which I believe wasn't provided. The shoes have been returned for an exchange again i emailed explaining they were a gift and the recipient was going away, we have heard nothing since. No acknowledgement they have been returned and no delivery of the exchange. The recipient has now gone away. They were returned on the 5th September”

Helpful Report

Posted 9 years ago

“Good store but unfortunately I had several consecutive order issues which changed my opinion ......”

Helpful Report

Posted 9 years ago

“I have been told the order refund,but I did not receive the money back even about three weeks past!”

Helpful Report

Posted 9 years ago

“I ordered a pair of boots next day out of stock yes they did refund quickly but took 6 days from day ordered to it came back into my bank”

Helpful Report

Posted 9 years ago

“My item is still on the website for people to order even though i had an email saying it was out of stock. Pretty rubbish experience”

Helpful Report

Posted 9 years ago

“I placed an order and paid for the boots then a few days later was told that they were out of stock. The customer service department was unhelpful.”

Helpful Report

Posted 9 years ago

“Very uncomfortable shoes the straps constantly slip won't be wearing the much”

Helpful Report

Posted 9 years ago

dear Catherine, thank you for your email i'm sorry to hear that you are not satisfied with your purchase we would happily process either a refund or exchange for if you are willing to send them back plus refund you the cost of returning them.

Posted 9 years ago

Daniel Footwear is rated 4.5 based on 5,836 reviews