Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,836 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes is ok but I find that the right shoe is obviously worn. I don't know if it is a sample before but it is obviously not a new one which can be observed from the tread. It's a pity that the shop send their customer shoes like this only because the shoes is bought from the Internet. Overall, this is a good heels.”

Helpful Report

Posted 9 years ago

Hi Xiaomeng, Thank you for reviewing your order. The shoes you ordered have been in stock for a while and are heavily reduced in price. Although we only send out footwear in good condition, yours was the last pair in the company and one of the shoes had probably been tried on in a shop, hence the ever so slightly worn look on the tread. Please accept our apologies for this. If there is any way in which we can assist you, please let us know. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“I received my shoes within a reasonable time frame but when they arrive the bottom of one of the shoes was covered in stickers that someone had attempted to rip off. This is not what u expect on a new pair of shoes that cost a lot of money.”

Helpful Report

Posted 9 years ago

Hi Stephanie, Thank you for reviewing your order. There should not have been a sticker on your shoes, so please accept our sincere apologies for this. If there is anything we can do to assist you in any way, please let us know. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“Ordered a pair of mens shoes online and payment was taken, at no point did the site indicate the stock availability. Unfortunately I was advised that the item was out of stock and was refunded promptly. I appreciate the quick payment turnaround but how about showing stock availablity in the first place?”

Helpful Report

Posted 9 years ago

Hi Peter, Thank you for reviewing your order. I apologise for any inconvenience caused here. We endeavour to keep our stock levels completely accurate, but there can occasionally be discrepancies which we correct as soon as they are brought to our attention. Please let us know if you'd like any assistance with anything in the future. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“The Red boots looked rather mottled and slightly orange in places. Also I am a normal size 6 and have purchased Fly boots for years but these were really big so they have been returned.”

Helpful Report

Posted 9 years ago

Hi Catherine, Thanks for taking the time to review your order. We're sorry that your boots weren't right for you. Please don't hesitate to contact us for advice in the future. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“When buying a pair of Vivienne westwoods, you don't really expect them to be filthy, and obviously already worn. :/”

Helpful Report

Posted 9 years ago

Hi Naomi, Thank you for reviewing your order. Have you now worn the shoes? If not, could you please send one or two photographs iof the shoes to help@danielfootwear.co.uk? At Daniel, we pride ourselves in always providing goods in pristine condition, so we would like to ensure that this is the case for you. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“My order was obviously not checked before being sent out as the trainers were different colours looking at them it seems that maybe one trainer has been out in the sun and faded considerably but had they have been checked before being sent out this would have been obvious. I returned the item and received a full refund but it was very inconvenient and I had to cover return postage costs.”

Helpful Report

Posted 9 years ago

Hi Sarah, Thank you for reviewing your order. I'm sorry to hear of the inconvenience you faced. We would be happy to refund you for the costs faced in returning your trainers to us. If you'd like this, please email help@danielfootwear.co.uk with your order reference, PayPal email/card details (you may prefer to call us on 0113 3899 899 for this) and a photo or scan of the return receipt. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“Ordered a parcel online which i should of received between two and five days didn't receive my parcel so emailed them got a reply saying. We will look into this. So emailed them back next day saying can you tell me where my parcel is which I didn't get no email back So I decided to go to Newcastle My nearest branch and the girl rang them for me and I got some joy my parcel came four days later so I got my parcel in two wks which should of been between two and five days.”

Helpful Report

Posted 9 years ago

Hi Clair, Thanks for taking the time to review your order. The courier experienced some difficulties in delivering your parcel, so it was returned to our store. We endeavoured to resolve the situation for you as quickly as possible, but I apologise for any inconvenience caused by the delay. We hope to assist you again in the future. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“Daniel footwear fine customer service team,,, Quality of shoes not good The rubber sole has worn quicker than expected the rubber is very soft And I have not had the shoes long approx 3 weeks I would not recommend”

Helpful Report

Posted 9 years ago

Hi Ian, Thanks for reviewing your order. It was a shame to your shoes were not of satisfactory quality. We only supply the shoes of reputable manufacturers, but there are occasionally quality issues nonetheless, and you were unfortunate to receive shoes with a manufacturing fault. If there is anything we can help you with, please let us know. Kind regards, Oliver Customer Service Team

Posted 9 years ago

“I am very disappointed with the delivery time. I placed an order 3 weeks ago and I have yet to receive my parcel. I had no idea it would take so long. Still don't know when I will receive my parcel as it hasn't even been out for delivery as yet.”

Helpful Report

Posted 10 years ago

Dear Sibongile, Thank you for your review, we have been looking into your delivery, and it is currently with the South African post office on the same tracking number as you have been given. It should be out for delivery towards the start of this week for you. Our courier advises that delivery to South Africa should take 4-8 days to be delivered, so your parcel has been well outside of their advised delivery time, which we will take up with them. If your parcel is not delivered to you by Tuesday, please let us know, and we will once again speak to our courier, Apologies for any inconvenience that this delayed delivery has caused, Kind Regards, Andrew Walker, Customer Service Team

Posted 10 years ago

“I paced a order for an item allegedly in stock, my money was taken, only to be told a couple of days later that the shoes weren't available after all. Probably a scam for cash flow. Don't bother with them”

Helpful Report

Posted 10 years ago

Dear Kay, Thank you for your review, I am sorry to hear that the item you ordered was out of stock, and i can imagine the disappointment when you found that this was the case, Unfortunately, as stated in our terms and conditions of sale: ' completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us.' This means that all orders are made subject to availability, and regrettably, sometimes the stock levels on the system for certain items are incorrect. In these cases we have to take the decision to cancel the order and take the offending item down from the website. Sincerest apologies for the inconvenience that this has caused you, Kind Regards, Andrew Walker, Customer Service Team

Posted 10 years ago

“I ordered some gel sandals twice showing they were in stock, and twice you refunded my money saying they were out of stock not a happy bunny.”

Helpful Report

Posted 10 years ago

Dear Olivia, Thank you or your review. I am sorry to hear that this has happened. Sometimes if more than 2 of an item come back into stock they will show up on the website. However for example, if 3 people order it around the same time we can end up with an out of stock issue. It seems the size you requested was out of stock, then came back in, to go out of stock again. This is an unfortunate and rare situation so I sincerely apologise for any inconvenience caused. If you are ever worried about an out of stock issue please do not hesitate to contact us before placing an order and we will be able to check any style and size across the business. Again, apologies for any inconvenience caused. Kind Regards Laura Lim

Posted 10 years ago

“Waiting for replacement as order was dispatched with the wrong item however because it was a free return just got to wait now .”

Helpful Report

Posted 10 years ago

Dear Jonathan, Apologies that you received an incorrect item, The correct item should now be on its way to you and should be with you at the start of next week. It is coming from Northern Ireland so it could be an extra 24 hours with the courier. Kind Regards, Andrew Walker Customer Service Team

Posted 10 years ago

“Its two weeks later and regrettably I still haven't received my order. The couriers at first said that my post code was incorrect and secondly, then mis laid it. Laura from customer services has been brilliant but I am starting to feel that my summer sandals won't be used given how long its taken for them to arrive (still not received). Hugely disappointing as its my first time shopping with you.”

Helpful Report

Posted 10 years ago

Dear Mrs Felton, Thank you very much for your review, I am very sorry to hear that you have had such issues with your order, I believe from looking at the tracking that a replacement for this missing parcel has now been delivered. Such problems as you had with our courier are very uncommon, and we do not usually find that customers have issues with delivery. I hope you enjoy your purchase, Kind Regards, Andrew Walker, Customer Service Team

Posted 10 years ago

“It was the first time that I have purchased goods from Daniels Footwear online and I was very disappointed. Package arrived on time but with the wrong shoes enclosed although the invoice was correct. Customer Service department were very helpful, but I had to call them every day to chase up order. Finally correct goods were delivered which I am very happy with.”

Helpful Report

Posted 10 years ago

Dear Debbie, Thank you for your review. I am very sorry to hear that you had these issues. Unfortunately when we organised for the courier to deliver the correct order and collect the incorrect one they failed to do so delaying this situation further. I am glad to hear that you are happy with the order that you have now received. I have refunded your postage for you and sincerely apologise for the poor service that you have received. If you require any further assistance please do not hesiatte to contact me. Kind Regards Laura Lim

Posted 10 years ago

“I ordered some Cath Kidston flip fl”

Helpful Report

Posted 10 years ago

“I ordered some Cath Kidston flip flops as I have an old pair I bought years ago from Cath Kidston. I ordered some from EBay and they were clearly fake ones, thinking Your company was retributable I ordered some from yoyrselves and they were fake again the rubber smelt really strongly and the paint in them was of poor quality, they were worse then the ones I ordered from EBay. Regards Mia”

Helpful Report

Posted 10 years ago

Dear Mia, Thank you for your review. I can confirm that all our products are genuine and this applies to all the designers that we offer in our company. If you wish to discuss this matter further please do not hesitate to contact us via email or by calling 0113 2426555. Kind Regards Laura Lim

Posted 10 years ago

“unfortunately I ordered next day delivery so I could wear the shoes but I was sent grey suede and gold instead of the white leather and gold . Invoice said what I'd ordered white and gold. So I had to pay extra for next day delivery and pay to send them back. So a costly waste of my time”

Helpful Report

Posted 10 years ago

Dear Michele, Thank you for your review. I am sorry to hear that are not satisfied with your order. I have had the item checked and we have white leather in stock, we have not produced grey suede. The white leather is a soft leather that is not a bright white, but slightly off white so this may be where the confusion lies. If this is not the case then please do let us know. If you are not happy with your order we can offer you a free return and refund your order in full. If you have already sent your order back to us, please send us the postage receipt and we will reimburse you for this. I will put a note on your order so that your original next day postage cost will be refunded also. I apologise for any inconvenience caused and I look forward to hearing from you. Kind Regards Laura Lim

Posted 10 years ago

“Service great but these shoes are lethal. So comfy normally have been deceived into wearing them to an event today. Every bit of slightly uneven ground is sending me over on my ankle because the elastic uppers do not give enough support. Great on Pavements.”

Helpful Report

Posted 10 years ago

Dear Ruth, Thank you for your review. We appreciate any feedback on the styles and materials used on our shoes, so that we can continue to improve the footwear that we are providing. I will pass this onto our buyers who will be able to consider these comments for the next Spring Summer season. Kind Regards Laura Lim

Posted 10 years ago

“The flip flops were delivered by the courrier but I was not in, they did not leave a card so I contacted Daniels to trace my order, I eventually collected them from depo and was disappointed with the quality, one pair had gone yellow in the sun, this was so obvious, I'm embarrassed they send it out and it cosy me more to sent something back which was faulty. I don't think I will ever shop on this website again.”

Helpful Report

Posted 10 years ago

Dear Shahnaz, Thank you for your review. All our orders should be quality checked before they are sent out to a customer. This has clearly not been done so we will be taking this up with the relevant staff. The courier if they attempt delivery should leave a calling card stating when they will re-attempt delivery and supply you with a number to contact them on. If you are experiencing any issues with either the courier or the quality of your order, please do get in touch with our Customer Service Team and we will do our best to resolve the issue for you. If you are needing to return an item due to poor quality or an error on our part, we will provide you with a free returns label. I have noticed that this order has not been returned to us yet. If you would like to discuss this matter further please reply to this email or call us on 0113 2426555. I look forward to hearing from you. Kind Regards Laura Lim

Posted 10 years ago

“Transactions not completed yet, no email was sent to inform that proof of address is required until i made a phone call”

Helpful Report

Posted 10 years ago

Dear Adisa, Thank you for your feedback, Obtaining proof of address is unfortunately a part of company policy to help us protect ourselves an our customers and stop fraud. All customers will be emailed as soon as it becomes apparent that a proof of address or address verification may be necessary, so i apologise if an email to this effect was never received. Any customers who do find they have issues with proof of address when ordering, would be advised to try using a different method of payment, such as paying via Amazon, as customers usually find that ordering via Amazon cuts out any verification problems previously experienced. Again, apologies that you have had such issues with making your order, Kind Regards, Andrew Walker Customer Service Team

Posted 10 years ago

Daniel Footwear is rated 4.5 based on 5,836 reviews