The website is clunky and kept sticking and not letting you go to the menu. Great choice of products. I ordered 2 pairs of booths. One a stunning pair of oxblood long boots, fantastic quality and I'm gutted that I've got to return them because they are too narrow at the calf. The other pair were a stunning black high heeled suede shoe boot. Gorgeous! So I kept them and wore them for the first time on Saturday. I'd literally walked less than 75 yards from the car into my Mum and Dads house so I was really annoyed when the plastic heel tip of the right boot cracked and fell off leaving the suede heel and the metal pin protruding. I hobbled into Sainsburys to get the heel tip replaced and on inspection the other heel had split too! For an expensive pair of boots I would have expected much better than this. It wasn't the cost of the repair it's the fact that they were brand new and clearly not well finished. Would like reimbursement for both the repair and the inconvenience please! Very disappointed.