Shoes were delivered in a damaged box, one shoe was wrapped perfectly, the other had clearly been an ex display. There was no attempt to wrap it, it was loose in the box with no protective cover or insert. The heel was scratched in 2 places. I phoned customer services, dismissive & unhelpful. Returned shoes to Loughton branch where staff were v helpful as usual on 10th September. Still awaiting confirmation of refund 20 days later from Head Office despite emailing them.
9 years ago
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