I ordered a pair of Jack Jones suede deck shoes in a size 12 but was sent one size 12 and one size 7! I called to arrange a return and was told that I would have to first send back the faulty order and provide evidence of the recorded delivery before I would be sent a replacement! I was not able to do this during my week of 12hr shifts before the weekend at which point I need these shoes! I am still waiting on the promised call back to arrange alternative arrangements! I am frustrated that a mistake like this can happen in the first place and even more annoyed that the onus is on me to sort your mistake! Please hurry and sort this appalling example of customer service.