My order arrived promptly a day after I ordered. Opened them up to find the £100 Vivienne Westwood shoes I'd bought for my fiancé were scratched and had glue on them. They were very poorly made. I sent them back the next day and had to chase everyday after that to see what was happening. 4 days after I'd sent them back I decided to give them a call and was told they were looking at the new pair as we spoke and they would be despatched on Monday. I received an email on Wednesday saying the shoes were now out of stock and would I like to exchange them for something else. I've asked for my money back as to be honest the whole saga has been a joke. Will never use them again... Van mildert from now on I think