Bad experience overall. Went from bad to worse. Was sent to wrong pair of boots. Poor communication. Waited 10 days in the end after I paid for 48 delivery (of which I had to ask to be refunded for, it wasn't offered). Replacement pair turned up on different allocated day than told. Not informed of the change. No text or email confirmation of delivery slot was sent. UK Mail driver very rude. He left the boots reluctantly with an elderly neighbour (as I was out) & upset her being so rude. She was clearly doing me s favour. Boots unsuitable in the end. Hopefully the refund process will be a lot smoother. Will NOT be using your company again after this.