The staff were very helpful and friendly BUT the first order was cancelled without speaking to me first.They cancelled as they felt the delivery address was unsafe but didn't give me a chance to give a different address. (The delivery address was a safe locker where parcels are signed for and kept until you pick them up with your ID so is very safe) The second order (placed on 11th Feb) was supposed to arrive on 12th Feb (Next day delivery) but didn't. I was told I would get a phone call or e-mail to alert me to the forthcoming delivery before it took place but nothing was sent. The courier City Link attempted to deliver on 13th Feb (a day late) and left a card which told me to reschedule the delivery before 23:00 that day. I called the tel no at 22:12 and rescheduled for Monday 17th Feb but they ignored that and tried to deliver today (14th Feb). I will now have to either chase around a depot to get my parcel or chase up a refund so....I'm not impressed so not likely to buy from them again as its too much hassle.