Well where do I start. When I received my order inside the box was someone else's shoe order including their personal details on the order confirmation. I rang the customer service to tell them what had happened but was disappointed by the level of concern that I was shown regarding the breach of confidentiality for both my own and another customers personal information. At the end of the call I was promised that my shoes would be despatched immediately and I would receive them in next few days . After over a week and still no shoes I rang customer services again to be told that my order had still not left the warehouse and that they did not know why and that they would refund me the money to my account and cancel the order. A very disappointing experience and still no shoes !!!! Very unlikely to use the online service again and still waiting an appology.