Bought a pair of Ugg slippers for my partner for Christmas. Although delivery was quick and free, I could believe that the show box was damaged. It was like someone had punched a hole through it. This did not happen during transit because the shoe box was inside an even larger box. The silly thing is that there was a sticker inside the show box with someone’s initials to say that both shoes have been checked (some kind of quality control I guess). What a pity that they couldn’t be bothered to check the lid of the box. The truth is, Daniels doesn’t care about the customers overall satisfaction. I was utterly embarrassed to hand this to my partner on Christmas morning, it looked like I bought it cheap. Daniels should NEVER let anything get sent out in this condition. Disappointing!