Ordered a Sophie Hulme bag and the charm was missing. After many calls with them they tried to tell me not all bags have charms. Please dont lecture me on designers, if you’re going to say ridiculous things. Then they suggested that despite it being a damaged item they wouldnt reduce the price further as id gotten it at discount! So I ordered another bag. Again damaged and charm missing. Have returned both. They offered me a 15% discount code like i’ll ever use them again!
5 years ago
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