Kerbside Delivery Only/No Service Ordered online and put notes on to say wanted delivery to be done over garden fence into back garden. I got sent back an instruction to pay which I did. Asked to ring to arrange delivery which we did. When the delivery driver came it said kerbside delivery only on his invoice - (his invoice not ours) and nowhere in the order process or on our documents was it explained kerbside only. Basically they took my money under false pretences. Delivery driver was rude and unhelpful and could not have cared less about me as a customer. I emailed to the sales address to let them know my views. No answer. We went into the store today to get our £5 back for the bag and let them know about the delivery. Not even an acknowledgment - my husband was basically ignored other than to issue the £5 refund. Whilst this may be OK for some people for us it was a lot of extra work which we had hoped to avoid as neither of us are well.