“I have been using this company for several years, although there seems to be a lot of negative reviews, one is fake (animal) and the rest are historical as the staff are wonderful now.”
“Very bad communication I ordered wood supposed to be delivery on Thursday they delivered wendsbury without let us know when I asked the reason why Ithey delivered before one day without our permission their reason (( we don't have the capacity to keep it for one day )) bullsh***t 😠”
“Waited nearly a week for delivery of sheets of plaster board and osb 8x4 boards only to be told on day of delivery they don't deliver these items anymore because of damage. What about the tradesman on the day now got no materials at my expense. Poor service.”
“Ordered 2 bulk bags of topsoil and 2 of bark, bags of bark had soil in them , 5 beercans and 3 pop cans,topsoil appalling quality, hard clay with lots of broken glass, will not be using this company agIn”
“Kerbside Delivery Only/No Service
Ordered online and put notes on to say wanted delivery to be done over garden fence into back garden. I got sent back an instruction to pay which I did. Asked to ring to arrange delivery which we did.
When the delivery driver came it said kerbside delivery only on his invoice - (his invoice not ours) and nowhere in the order process or on our documents was it explained kerbside only.
Basically they took my money under false pretences. Delivery driver was rude and unhelpful and could not have cared less about me as a customer. I emailed to the sales address to let them know my views. No answer. We went into the store today to get our £5 back for the bag and let them know about the delivery. Not even an acknowledgment - my husband was basically ignored other than to issue the £5 refund.
Whilst this may be OK for some people for us it was a lot of extra work which we had hoped to avoid as neither of us are well.”
“Misrepresenting prices/items in 2022catalogue, advertising large bags of topsoil, when they are delivered they are only small 20lt. Bags of bark are advertised as 70lt when delivered on 50lt. Rang them didn’t want to know. Won’t be using them again.”
“Dishonest - PLEASE DON'T MAKE THE SAME MISTAKE I DID AND GO ELSEWHERE
I don't normally write reviews but needed to warn others of the dishonesty of this organisation.
When I made my order in the branch, I made it explicit what I wanted and was told this is what would be delivered. However, this was not the case and what arrived was completely different to what was ordered.
I went back to the branch to ask them to kindly put it right but they refused, despite me paying nearly £2000 and in fact wanted to charge me more to rectify their mistake! I spoke to Rajpal Jutla (who called himself the CEO - according to Companies House this is not the case) who was extremely rude and condescending even though he was in the wrong to which 3 other colleagues also told him the same. He should be ashamed of the way he spoke to me.
I have contacted the Citizens Advice Bureau who have informed me that Consumer Law has been violated. I am now pursuing this matter via a legal route to stop this organisation from doing the same to others.”
“DO NOT BUY FROM HERE
After sales service is shocking, purchased in total over £3000 worth of materials for a drive, originally some KS Kerbs out of the Barleystone book. Builder took in book (provided by Darlaston Builders Merchants) and specifically asked for this kerb, was then given a kerb from another supplier BRETT which is a different colour but did not become apparent until the KL kerbs and pavers were delivered and by this time the KS Kerbs were cemented around the drive over 400 of them!!
When builder called on a number of occasions to ask why each time they ask for the same product out of the Barleystone catalogue whether it be KS/KL kerb a different stock / colour item is given. He was told adamently they only stock 1 KS and 1 KL kerb everytime and so they 100% the correct ones.
It prevails that they do have 2 of each as they have 2 different suppliers, I would think the one supplier BRETT which is the KS kerbs they supplied me with INCORRECTLY when specifically requesting from the Barleystone catalogue is cheaper so they try and get rid of these.
The tickets they send to the yard does not make a distinction either between the 2 so the yard staff just give out whatever they get their hands on BE CAREFUL.
So now I have a drive which is a mismatch of colours and not once has the manager apologised for THEIR COMPANIES mistake or replied to the 2 emails I have sent over.
THEY ARE A DISGRACE.
As you can see from the reviews below this is not the first time this has happened and confirmed by the builder they try to sell inferior products - many large trades will not use them for this reason.”
“Hi I visited the West Bromwich I needed to buy some timber and had little knowledge of what to buy. My carpenter provided me with exact details I approached one of the customer service colleagues their attitude was really disgusting unhelpful in anyway very argumentative I will never use this merchants again absolutely unprofessional and have no customer service skill”
“Absolutely terrible customer service but even worse customer service from the manager! He threatened to drive down to our house, all because him and his team were unwilling to resolve it own mistake. They sent us the incorrect products and were totally uncooperative. I will be very surprised if this company lasts another week with their poor, argumentative attitudes. Save yourself some time and order from somewhere else guys, the other reviews will help make your decision if my doesn’t.”
“Their trucks have cracked and pulverized our new concrete driveway.
For the past year this company has been doing deliveries in its various heavy trucks to a construction site near our home. These things are huge, larger than a double decker bus, with a built in crane and laden building materials.
They drive along the pavement which is bad enough as they have churned the tarmac up which has already had to be re-laid by the council two months ago at public expense. But they have also taken to encroaching over the corner edge of our new concrete driveway. It’s obviously not designed for such extreme weight loads. It’s cracked the corner and pulverized the edging.
They have promised to repair it but haven’t even bothered to keep the appointments to visit. Not even return chase up calls.”
