You know that sinking feeling when you realise your hard drive has decided to give up, and hindsight shouts that you should have backed up everything on to a couple of additional drives? Well that happened to me. A quick Google search found the Data Recovery Specialists, and they were first class all the way. My duff drive was collected by courier, I was informed all through the process regarding what would happen next, reassured that all my precious files could be recovered and then within a short space of time had everything returned safely by courier on a replacement drive. I could have had the files back sooner, but I was away on holiday. Data Recovery Specialists ensured that the drive arrived on the day that I returned to the office. I can't fault any of it. A friendly, efficient service.