Data Recovery Specialists Reviews

4.10 Rating 39 Reviews
82 %
of reviewers recommend Data Recovery Specialists
Merchant Metrics
Shipping & Delivery
Delivery Methods
On-time Delivery
Greater than 87%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
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Anonymous  // 01/01/2019
Excellent throughout.
Posted 2 months ago
Great service, had to send 2 failed hard drives. Free pickup and delivery was arranged by the company, with almost daily communication of updates once the drives had met them. Through no fault of the company, one drive was too badly damaged physically and they told me straight what they had done to try and recover the data. They were able to recover the data from the other drive. Recovered data was sent on a new hard drive, as well as sending me back the 2 failed drives. Friendly staff, great service and would use again!
Posted 2 months ago
Great service and communication. Would definitely use again
Posted 3 months ago
I emailed the company and the very next morning got a phone call asking how they could help and instructions of what to do. My 1 TB external hard drive had failed. Within a couple of days I got another call and an email explaining what the fault was.
After my data was recovered I got a follow up call plus a list of my files and luckily all were recovered.
I decided to get them copied onto a new hard drive and it was returned very quickly to me.
The whole process took around 10 days. I was extremely relieved to get my photos back and can not fault the customer service which was excellent at all times.
I have no idea how data is recovered but I did pay a ‘lot’ of money to get my images back. I suppose the moral of the story is BACKUP all your photos.
The only reason I did not give 5 stars was because of the cost.
Posted 9 months ago
I found DRS on a search engine.
I phoned them up and they responded immediately.
They were polite, helpful and efficient.
They retrieved all the files from my dead remote hard drive and sent them to me on a memory stick .
Happy with DRS but not cheap.
Posted 1 year ago
Had a 2TB harddrive which failed, and sent it here for recovery. The customer service was exceptional, and they were quick and thorough with the recovery.

Responded very quickly both to my initial inquiry and to any queries I had, and were very pleasant to speak to over the phone and through e-mail.
Posted 1 year ago
We found DRS through a google search and were extremely pleased that there was a reliable company out there that was confident that it could retrieve data from a damaged hard drive. It has literally saved our bacon!! We waited patiently for information, and the early signs were that at least 95 per cent of the data could be retrieved within 4 – 5 days. We paid the fee expecting delivery as indicated. However, from then on communication from DRS was poor. In the absence of news of any progress from them in the following weeks it was left to me to phone them. Our assigned agent was always unavailable and failed to call back although we had been given assurances that he would do so.

A delivery of some of the data was provided electronically after two week, but the fully recovered data was only finally delivery after six weeks and then only after persistent enquiry. Although we are of course very grateful that the data was fully recovered we feel that their customer liaison could be improved.
Posted 1 year ago
Very fast efficient service with transparent costs. I used DRS to recover irreplaceable pictures and data from a broken 2TB WD NAS storage device which I left at a DRS 'drop off' in Southampton. This was rapidly couriered to their HQ and the data recovered on to a competitively priced branded 3TB USB HDD and couriered back. Although it was expensive it was reasonable if you take into account the work required to access the broken hard drive.
Posted 1 year ago
Fast efficient service and I was kept well informed as progress was made. I had lost family and transport photographs including priceless photos of my late father. I am glad I trusted Data recovery Specialists to recover my work to which I am truly grateful. I can not recommend them enough.
Posted 1 year ago
Recovered everything I needed in a quick and efficient manner. Very impressive and they was in contact every step of the way. Had a Kingston 500gb ssd die but they recovered the data for us in under a week and shipped a usb back.
Posted 1 year ago
Brilliant service through-out the whole process. They were very thorough, clear, reliable and knowledgeable. I would definitely recommend if looking for somewhere to recover your data, especially if you need help fast.
Posted 1 year ago
Delighted to have all my data back and was kept well informed throughout the process. Pricy but knew that if anyone could retrieve the data then they could.
Posted 1 year ago
Price was a little high, but they quickly diagnosed and recovered all of the data. seems to be very sound. Copied data and kept the drive separate as a complete backup. :).

Data drive was received very quickly, even before expected.
Posted 1 year ago
Recovered lost data promptly and kept me informed of progress
Posted 1 year ago
They managed to recover data that two other computer specialists were unable to do.

Pricing was transparent and they actually delivered my data back to me well ahead of the agreed scheduled date.
Posted 2 years ago
Excellent customer service, kept in contact regularly through the recovery process, clear information on expected timelines and costs. Highly recommended!
Posted 2 years ago
I used DRS to recover data from my damaged WD MyPassport Air. The process was so easy. The service was both quick and informative. The cost was £660 plus VAT, but luckily my office insurance paid for this, less an excess. DRS were unable to recover 100% of the lost data, but the critical data that I wanted was. Definitely recommend them.
Posted 2 years ago
Very pleased to have the data back which is the main thing! However the process took much longer than i expected without a lot of communication. We had to continually chase. However like i said, the main thing is that it was a successful recovery
Posted 2 years ago
Thank you so much for recovering all my data. You guys were helpful, caring and above all recovered all my data. I would definitely recommend to anybody that has a failed hard drive!
Posted 2 years ago
These guys recovered all my photos. They were caring, helpful and above all....know their subject!
Posted 2 years ago
Data Recovery Specialists is rated 4.10 based on 39 reviews