“I emailed the company and the very next morning got a phone call asking how they could help and instructions of what to do. My 1 TB external hard drive had failed. Within a couple of days I got another call and an email explaining what the fault was.
After my data was recovered I got a follow up call plus a list of my files and luckily all were recovered.
I decided to get them copied onto a new hard drive and it was returned very quickly to me.
The whole process took around 10 days. I was extremely relieved to get my photos back and can not fault the customer service which was excellent at all times.
I have no idea how data is recovered but I did pay a ‘lot’ of money to get my images back. I suppose the moral of the story is BACKUP all your photos.
The only reason I did not give 5 stars was because of the cost.”
“I found DRS on a search engine.
I phoned them up and they responded immediately.
They were polite, helpful and efficient.
They retrieved all the files from my dead remote hard drive and sent them to me on a memory stick .
Happy with DRS but not cheap.”
“We found DRS through a google search and were extremely pleased that there was a reliable company out there that was confident that it could retrieve data from a damaged hard drive. It has literally saved our bacon!! We waited patiently for information, and the early signs were that at least 95 per cent of the data could be retrieved within 4 – 5 days. We paid the fee expecting delivery as indicated. However, from then on communication from DRS was poor. In the absence of news of any progress from them in the following weeks it was left to me to phone them. Our assigned agent was always unavailable and failed to call back although we had been given assurances that he would do so.
A delivery of some of the data was provided electronically after two week, but the fully recovered data was only finally delivery after six weeks and then only after persistent enquiry. Although we are of course very grateful that the data was fully recovered we feel that their customer liaison could be improved.”
“Very fast efficient service with transparent costs. I used DRS to recover irreplaceable pictures and data from a broken 2TB WD NAS storage device which I left at a DRS 'drop off' in Southampton. This was rapidly couriered to their HQ and the data recovered on to a competitively priced branded 3TB USB HDD and couriered back. Although it was expensive it was reasonable if you take into account the work required to access the broken hard drive.”
“Fast efficient service and I was kept well informed as progress was made. I had lost family and transport photographs including priceless photos of my late father. I am glad I trusted Data recovery Specialists to recover my work to which I am truly grateful. I can not recommend them enough.”
“Recovered everything I needed in a quick and efficient manner. Very impressive and they was in contact every step of the way. Had a Kingston 500gb ssd die but they recovered the data for us in under a week and shipped a usb back.”
“Brilliant service through-out the whole process. They were very thorough, clear, reliable and knowledgeable. I would definitely recommend if looking for somewhere to recover your data, especially if you need help fast.”
“I used DRS to recover data from my damaged WD MyPassport Air. The process was so easy. The service was both quick and informative. The cost was £660 plus VAT, but luckily my office insurance paid for this, less an excess. DRS were unable to recover 100% of the lost data, but the critical data that I wanted was. Definitely recommend them.”
“Very pleased to have the data back which is the main thing! However the process took much longer than i expected without a lot of communication. We had to continually chase. However like i said, the main thing is that it was a successful recovery”
“After an external hard drive failing on me, I searched for someone who could recover my data and transfer it to another drive. I couldn’t of asked for a more efficient data recovery. Great communication throughout, I posted my hard drive to them and they phoned me back with an intitial quote, after going ahead they did a full recovery and sent me back my new hard drive with all of my files on. They are not the cheapest but you get what you pay for. Great service and results.”
“A great service if not a little expensive. I guess you get what you pay for - which in this case was the fast recovery of data I thought was lost. I have worked in IT since the last millennium and had tried all the usual tricks to recover the drive myself... And failed. Dropped the disk off at a local location and the guys did the rest - much to my relief.
Good communication and a speedy service. I would use again... if all my cloud backups fail.