I recently had a bit of confusion with Dating.com regarding their credit package refill. At first, I thought that 20 credits would cost just 8 cents, but I was shocked to find out it actually cost $16! It turned out the breakdown wasn't clearly explained, which led to my misunderstanding. Unfortunately, I didn't get my money back, but I learned my lesson and will be more careful next time! What I truly appreciate, though, is the customer service. Unlike some other sites, they actually have real customer support. I called them right away to clarify the situation, and they were really helpful. Not only did they provide clarification, but they also gave me exemption credits that nearly matched the cost of what I paid. So, in the end, I didn't lose anything, and I walked away with a valuable lesson. While the initial confusion was frustrating, the strong customer service really turned this experience around for me. Definitely glad to know they care about their users.