I bought a pair of shoes from Tread and Miller exactly one week ago. I was told they would be delivered within 3 working days. I received a message early Tuesday to say the package had been dispatched. Thursday afternoon couriers arrived but could not find my parcel. I told them I needed the package by 9.30 this morning (Friday....7 days from when the shoes were purchased). I spoke to a customer consultant explaining the situation (I am heading to a wedding where the shoes are required) and asked if this could be sorted out as a matter of urgency. I could hear she didn't care what I had to say....I called again this morning and got the same response (from a different consultant...nothing they can do!!!!....not their problem. I will NEVER recommend nor use Dawn Wing in the future. How they run their business is unacceptable...their staff need training up on going the extra mile and knowing how to do their job!!!!!! With regards to the questions below ... I cannot answer most as I've had no feedback, nor have I received the package.....