The customer service is absolutely terrible. They just say "Hey human" other than that there is no support at all. I wanted to terun my product but it's absolutely impossible. I will never ever buy any sort of a product from them. I bought a phone case because of the hype from Youtube tech chanels. But, trust me on this there is nothing special about this product. Youtubers are paid to promote this brand for sure. It's really frustrating and unfair from a customer point. Will never buy again and will have to unsubscibe the youtubers who are helping these companies.