dbrand Reviews

Name: dbrand
Rating: 4.40

4.4 Rating 808 Reviews

85 %

of reviewers recommend dbrand

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4.4

Based on 808 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confused website and poor customer service. It was super hard to figure out if I was ordering a cover for the top or bottom, apparently the customer service thought it was my fault I did not understand they put the bottom pic on the top”

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Posted 2 weeks ago

“Slow shipping and bad customer service. I paid for 2 days of expedited shipping and didn't receive my item until a week later. When I tried to return the item due to slow shipping, I was told that it takes two days to process to order and another 3 days to ship, even though the estimated delivery date range never showed that wide of a time frame. It's a false advertisement at its best and I would not recommend anyone trust this company”

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Posted 1 month ago

“Recently purchased a Matte black skin for a new laptop, only to find that DBrand started cutting down on the quality of their skins but still increasing prices. The skin is a finger print trap that scratches extremely easy, it has this cheap paper like texture to it that make everything it touches look terrible. Do not buy, there are better options out there.”

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Posted 3 months ago

“Said their iPhone 15 pro max case (skin) was faulty. Promised a new one. Never did so and doesn’t respond to reminders”

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Posted 3 months ago

“I ordered a killswitch essentials case on November 23. On November 30 I got a email saying my order had shipped. It’s December 26 today and it still hasn’t arrived. USPS tracking says a label was created but the item hasn’t shipped. I emailed to ask about my order but there is a message saying that Dbrand staff is out of office until January 2. I did receive an auto-generated email with the subject line “It’s going to be ok.” The email said there was a “slight delay,” and my order would arrive “a little bit later than expected.””

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Posted 3 months ago

“I ordered a Samsung case over a month ago. Instead, I was sent an iphone case. When I reached out to ask for the right product or a refund, I never heard back. Terrible customer service. There is no phone number to call, just an email that apparently is not checked very often.”

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Posted 4 months ago

“I ordered a top skin for my apple macbook pro with a cutout but instead I got the wrong model and with no cutout. I contacted support and they went ahead and sent me another one with what they claimed was the right one according to my order but I got the same wrong order, TWICE. I looked up more reviews on this company and their customer support is really bad from what I saw. Never ordering from this company again.”

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Posted 5 months ago

“Worst courier & CUSTOMER service ever. Never going to buy again. Bought skin month ago and no update. When asked through their email system they said maybe the parcel was lost in transit and will ship new one in a day or two but shipped the other percel after almost 5 days. After like 1 week or more i noticed my first parcel (which was lost according to dbrand) has some update by courier that its been in my country but as soon as it arrived in sorting facility it goes back again to the sender now and now i am empty handed and again i have to wait another month for my parcel to be with me IF IT WILL NOT BE LOST HOPEFULLY!!! NEVER GOING BACK HERE AND WOULD RECOMMEND OTHERS TO NOT BUY FROM OVERSEAS.”

Helpful Report

Posted 5 months ago

“This case costs just $10 but is sold in a $70 box, making the total $80. It's clear why there are no customer reviews or a star rating system on their website. I'd recommend buying a $10 case from a different site instead. While the packaging may look premium, it ultimately ends up in the trash anyway.”

Helpful Report

Posted 7 months ago

“Terrible company and support, after confusing client and trying to get refund they just went radio silent or offers solutions which does not make sense in any way. No surprise they have bad reviews. Please avoid buying anything from them! They do not deliver what they tell on their website there had to be couple sample units which were not in the box. You will be cheated.”

Helpful Report

Posted 9 months ago

“Unprofessional and Disrespectful Customer Service Experience I recently had a very disappointing experience with dbrand.com's customer service. After encountering an issue with one of their products, I reached out to their support team for assistance. However, instead of addressing my concerns professionally and respectfully, the representative (or "robot," as they referred to themselves) was incredibly rude and unhelpful. In one of their responses, the representative wrote: "Anyway, you crumpled the skin into oblivion making it impossible to verify the claim of poor quality. Since we don't send out any products of poor quality, it stands to reason that you very clearly just f*cked up the installation, got frustrated, and then tore the skin off without a care." This language was not only offensive, but it also made false assumptions about my situation. Moreover, it seemed as if the company had no regard for German consumer protection laws. Instead of trying to find a fair solution, they chose to dismiss my concerns and insinuate that I was responsible for the poor quality of the product. I have the entire email exchange as evidence to substantiate my claims and can prove that this is exactly how the situation unfolded. Overall, my experience with dbrand.com has left me feeling disrespected and unsatisfied. I would caution potential customers to be aware of the company's unprofessional behavior and consider alternative options before making a purchase.”

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Posted 11 months ago

“This isn't my first leather skin for an iPhone and it's the same things as before. Camera cut outs are to small, I have used nomad ones before and they were a flawless fit. I am exact with my placement and the square itself is too tight by just enough to have to constant need to push it down,”

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Posted 1 year ago

“I ordered an item from this company. Never received anything. Money was taken for my account and they're not responding to me”

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Posted 1 year ago

“This is an honest review of the customer with the order #13254042. I've just received my order a few days ago (iphone 12 skin). My opinion is based on the product quality, the total price I paid, and the customer support. 1. The order total was $24.95 (item price) + $9.95 + (suddenly) 17.50 Euro for duties/taxes. The total I get to pay for a simple sticker: ~$54.00. 2. Delivery time - I'm currently based in Portugal, and although there was a tiny note on dbrand checkout page that extra costs/fees may apply - they do not estimate this for you. You need to figure this out yourself. Neither do they warn about the shipping/delivery time. In my case, the order was completed on 01/22/2023 and I received the order on 02/14/2023. 3. Delivery issues: It was out my control, but the order traveled through multiple countries: from Canada > UK > France > Spain > Portugal > Spain (yes, again, because the dbrand failed to provide the order details for Customs) > Portugal. 4.dbrand support response time - I've sent multiple requests to their customer care about them sending the data to customs. They only replied after 8 or 9 days (in fact, after I already received the package). So, don't count on them being quick to reply. Btw, instagram messaging on the same subject did not help. 5. Data dbrand provide to the carrier. In my case, after weeks of waiting, I was contacted by the UPS representative asking me to provide all the information about the order manually, for the customs: the order confirmation with the description o the goods and its value, as well as the proof of payment regarding this shipment, full name, Portuguese tax number, and phone number. So I had to go through emails and collect the data about this purchase manually, myself. At the same time, dbrand claims that they provided all the necessary data to the carrier. Ok, they are not guilty I suppose. Or are they and should I care? 6. Skin image quality. It's 3 out of 5 at most, as the image of the skin is blurry and pixelated. You should NOT expect the same skin as you see on the website. 7. And finally - the after-order support quality. Long wait with no response, missing data about my order, and the positioning of the dbrand support - they did everything right and it's you (the customer) and the UPS/Aramex to blame for everything else. In overall, my first impression of the brand was really positive, but the way they treat customers who already made an order is not acceptable. Trust me, I know what I'm saying since I've been working for years in webshops development and customer support as well. I trust this is not how this business should work, and making a nice pre-shopping experience is just a part of success - the whole process up to 5 stars review after the order matters. My honest review is 2 out of 5. It's not a 1 star experience only because I did receive the skin, and it fits the iphone just fine. With that being said, I strongly advise to avoid the dbrand and despite thousands of reviews - I do not recommend you to risk and buy from them. Yes, this is just my personal experience where dbrand failed in almost everything.”

Helpful Report

Posted 1 year ago

“D brand is $#*! Order placed 8 December 2022 it's 16 January 2023 and I'm still waiting - emails says item sent but courier company shows a new label has just been created AGAIN I was emailed multiple times saying items being built, items on the way etc Courier company tracking showed 1 item not sent, 2 label created but not sent for weeks sent 3 item sent to wrong address x2 Ddand has now emailed me agin saying item send. And again courier company shows items not picked up. I'm not sure if I will ever receive my item If I am forced to ask for a refund I will have to go through my bank because Dbrand only give you computer generated emails that are not helpful, truthful or accurate. - no human available”

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Posted 1 year ago

“Can't recommend this company's products. Obscene amount of wasteful packaging for the amount of product. For protective cases, you have to apply the "decals" to the case yourself (what the absolute f***?). Bonus - the video showing how to apply the decals is glitchy. Premium cost for a non premium case -- I bout a $15 case at Best Buy while I waited for my DBrand case to arrive, and it is equal or better in quality and protection. A ludicrously "no way" return policy. In the end, the case does what a case does, but for the premium price, the product is significantly lacking.”

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Posted 1 year ago

“Bad customer service and orders don't fully deliver to customer. I have ordered multiple items from the company and tried to reach out to them because some item is missing but they totally ignored me and have not resolved the issue. 1) paid extra but does not commit to the deadline - opt for premium delivery but deliver out almost 2 weeks after 2) missing item in the package - ordered multiple items but have not received them fully 3) no reply from customer service - all you get is some automated reply. Overall it is an expensive bad experience.”

Helpful Report

Posted 1 year ago

“Worst experience with dbrand! 1. My order was delayed, it took about a month to be processed and delivered; You never committed to your multiple deadlines; 2. I already bought alternative products due to the unbelievable delay; and paid extra for these products; 3. The package received opened unsealed; And the whole experience was bad for me; 4. You mentioned applying 10% discount on the order, however the full amount was charged! 5. You refuse to pickup the product after asking to return the products in their original packaging; You asking me to ship the products myself to your address, which for me in Dubai would cost me more than the actual products cost! 6. First and last time to use dbrand, worst experience so far, useless products that I'm not going to use, and would never recommend the brand to anyone. I'm gonna spread the word about my bad experience since you literally don't care!”

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Posted 1 year ago

“I had a great experience with their return *policy* but a horrible experience dealing with their people. When the item I returned according to their customer support instructions bounced back to my address, I was called a thief. When I asked if I could just keep the item and get any form of discount on an upgrade, I was called an extortionist. Who needs to be treated that way?”

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Posted 1 year ago

“Help future customers by talking about customer service, price, delivery, returns & refunds.”

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Posted 1 year ago

dbrand is rated 4.4 based on 808 reviews