dbrand Reviews

Name: dbrand
Rating: 4.40

4.4 Rating 808 Reviews

85 %

of reviewers recommend dbrand

Company Reviews

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Metrics

4.4

Based on 808 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Anshul

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confused website and poor customer service. It was super hard to figure out if I was ordering a cover for the top or bottom, apparently the customer service thought it was my fault I did not understand they put the bottom pic on the top”

Helpful Report

Posted 2 weeks ago

“This is an honest review of the customer with the order #13254042. I've just received my order a few days ago (iphone 12 skin). My opinion is based on the product quality, the total price I paid, and the customer support. 1. The order total was $24.95 (item price) + $9.95 + (suddenly) 17.50 Euro for duties/taxes. The total I get to pay for a simple sticker: ~$54.00. 2. Delivery time - I'm currently based in Portugal, and although there was a tiny note on dbrand checkout page that extra costs/fees may apply - they do not estimate this for you. You need to figure this out yourself. Neither do they warn about the shipping/delivery time. In my case, the order was completed on 01/22/2023 and I received the order on 02/14/2023. 3. Delivery issues: It was out my control, but the order traveled through multiple countries: from Canada > UK > France > Spain > Portugal > Spain (yes, again, because the dbrand failed to provide the order details for Customs) > Portugal. 4.dbrand support response time - I've sent multiple requests to their customer care about them sending the data to customs. They only replied after 8 or 9 days (in fact, after I already received the package). So, don't count on them being quick to reply. Btw, instagram messaging on the same subject did not help. 5. Data dbrand provide to the carrier. In my case, after weeks of waiting, I was contacted by the UPS representative asking me to provide all the information about the order manually, for the customs: the order confirmation with the description o the goods and its value, as well as the proof of payment regarding this shipment, full name, Portuguese tax number, and phone number. So I had to go through emails and collect the data about this purchase manually, myself. At the same time, dbrand claims that they provided all the necessary data to the carrier. Ok, they are not guilty I suppose. Or are they and should I care? 6. Skin image quality. It's 3 out of 5 at most, as the image of the skin is blurry and pixelated. You should NOT expect the same skin as you see on the website. 7. And finally - the after-order support quality. Long wait with no response, missing data about my order, and the positioning of the dbrand support - they did everything right and it's you (the customer) and the UPS/Aramex to blame for everything else. In overall, my first impression of the brand was really positive, but the way they treat customers who already made an order is not acceptable. Trust me, I know what I'm saying since I've been working for years in webshops development and customer support as well. I trust this is not how this business should work, and making a nice pre-shopping experience is just a part of success - the whole process up to 5 stars review after the order matters. My honest review is 2 out of 5. It's not a 1 star experience only because I did receive the skin, and it fits the iphone just fine. With that being said, I strongly advise to avoid the dbrand and despite thousands of reviews - I do not recommend you to risk and buy from them. Yes, this is just my personal experience where dbrand failed in almost everything.”

Helpful Report

Posted 1 year ago

“Can't recommend this company's products. Obscene amount of wasteful packaging for the amount of product. For protective cases, you have to apply the "decals" to the case yourself (what the absolute f***?). Bonus - the video showing how to apply the decals is glitchy. Premium cost for a non premium case -- I bout a $15 case at Best Buy while I waited for my DBrand case to arrive, and it is equal or better in quality and protection. A ludicrously "no way" return policy. In the end, the case does what a case does, but for the premium price, the product is significantly lacking.”

Helpful Report

Posted 1 year ago

“5 days to process the Shipping and 5 days more to receive the case, not worth it. Sooo lazy and slooow. And they pretend using a machine for customer service so you don't bother to talk with some one.”

Helpful Report

Posted 1 year ago

“Case seems ok, but nothing particularly special in comparison to the other cases available elsewhere (often cheaper). The skin is, as someone has noted, just a sticker (set of stickers). I would return it, but the return policy is that they refund only if there's something actually wrong with the order ... no "satisfaction guaranteed." So I'm stuck with this case that I don't really want. PS Shipping took a long time, but they had been clear that things were not moving quickly, so it wasn't unexpected.”

Helpful Report

Posted 2 years ago

“I like the customer service, but the shipping took a month compared to the two weeks predicted and I was sent the wrong computer palm rest.”

Helpful Report

Posted 2 years ago

“I ordered mine mid December. The website says it takes 2-5 days for the item to be shipped. It had been two weeks and still nothing. I went ahead and canceled my order. Shame...I was actually looking forward to have a nice looking skin for my Xbox series X. My refund was quickly administered though lol”

Helpful Report

Posted 3 years ago

“Case began to fall apart at 11 months. Emailed pictures to their support and my old order. The robots told me it would ship in 48 hours... The same order that I received 11 months ago. Good job? Very disappointed.”

Helpful Report

Posted 3 years ago

“The skins looked great and came in good packaging. Definitely a company that's "all style and no substance". The skin didn't fit my phone that well and lost stickiness extremely quickly when I tried to reapply the skin. Worse $20 I've ever spent, you're better off getting a good thin case instead.”

Helpful Report

Posted 5 years ago

“Its been 14 days since i made payment and placed order ~ no payment/order confirmation mail as of today this is my 3rd reminder to the so called "robots" who i think is malfunctioning No attempt to contact the customer or remotely any kind of cst service whatsoever. hope fully this will reach some humans who can do something abt this PS~ take my order id track that robo and pull the plug”

Helpful Report

Posted 5 years ago

dbrand is rated 4.4 based on 808 reviews