dbrand Reviews

Name: dbrand
Rating: 4.37

4.4 Rating 819 Reviews

84 %

of reviewers recommend dbrand

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Metrics

4.4

Based on 819 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item. Soon after ASKED if I can add more items to the same order. They gave me Paypal link and I ONCE AGAIN ASKED if I can pay using VISA. They cancelled my order and asked to re-order My bank charges for refund as this Canadian company charges in USD. I NEVER TOLD THEM TO CANCEL MY ORDER Now I get partial refund and they are asking me to contact bank Who the hell asked them to cancel when I was just inquiring”

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Posted 3 years ago

“dbrand used to be great until few months back when their customer service went into the drain and so did their product quality. I have ordered multiple items and half were sent and half were wrong and bad quality. When I reported it. The customer service was extremely poor. It was as If they were doing a favour to me by replying after providing repeated evidence. Multiple emails for 10 dollars refund because they did not agree about bad quality obviously. I still have not got the refund. Never buying again from them and using xtremeskins in UK rather.”

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Posted 3 years ago

“Verbally abused brain cancer patient I have been a loyal dbrand customer since 2017 - I placed a last minute order for my husband’s family back in Belgium on Sunday before I leave on Thursday - my transaction (paid with PayPal with a credit card in my name) was flagged as suspicious - I messaged support immediately and never heard back - I thought it might be worthwhile to message some employees on LinkedIn to see if they could help. One guy was super nice last night and said he would pass it along to support - I said ‘Thank You!’ and then received the following message this morning. I know my judgement might not be the best with my brain tumor but it made me sad… “ Robot 042 (dbrand) Nov 24, 2021, 9:13 EST Why the fu ck are you messaging people on LinkedIn? That's not where you go for support. We're cancelling your order. A full refund has been issued. Next time, don't go bothering people who have nothing to do with customer support. Signed, A Robot””

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Posted 3 years ago

“Better than expected. Great quality♥️, perfect fit, value for money and fast delivery to Australia. I received this item quicker than what I ordered from other side of the country.”

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Posted 3 years ago

“The skin I ordered did not fit the back of my laptop. There was only one product selection (Razer 15 blade base 2020) , which describes mine accurately but incompletely. They requested pics, which I sent, and they agreed. The selection did not fit because, according to them, it was a "niche" product by Razer (no ethernet) and there was nothing they could do other than store credit because I had tried to apply it. They offered no refund. How could I tell it did not fit and also send requested pics if I did not apply it? Lol. I have no use for any of their other products so I did not want store credit but they refused a second time. All this hassle for a glorified sticker.”

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Posted 3 years ago

“I like the customer service, but the shipping took a month compared to the two weeks predicted and I was sent the wrong computer palm rest.”

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Posted 3 years ago

“I can say nothing but good things about this company. I have ordered a number of skins for different devices and they all are quality products. Any time that I have had an error with my order (which is extremely rare) I have been taken care of with excellent customer service. I will continue to buy from this awesome company. Also the whole “we’re all robots selling products to dumb humans” marketing is hilarious. I actually read every email and comment on their website. Great stuff!”

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Posted 3 years ago

“Phone case for a Google Pixel. Product does not last. The plastic frame is separate from the rubber around the sides. Constantly come off, glued in multiple areas. The backing is plain and you need to purchase a sticker to decorate. I expected a complete unit that would last the life of the phone. It had to be glued within 6 months. One good thing is it is very durable against short distance drops.”

Helpful Report

Posted 3 years ago

“Preordered PS5 shells with middle skin, few weeks later they came out with new Damascus center skin. I contacted customer service with order number and asked if they could please modify order for the new Damscus triple black before it ships out. Not only did they respond within the hour but they gladly agreed. Awesome company, great customer service. Thank you”

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Posted 3 years ago

“There was an issue with the order at their, so they replaced it with new one ... :)”

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Posted 3 years ago

“Call the products I’ve received I’ve been awesome. I love them so much. And if I’ve ever had an issue they resolve it quickly and easily”

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Posted 3 years ago

“There was a problem and it was resolved right away, quick and easy no questions asked. Thank you.”

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Posted 3 years ago

“Good customer service, with a trademark sense of humour.”

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Posted 3 years ago

“Their customer service is absolutely amazing. They speak to you like your garbage but treat you like a king.”

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Posted 3 years ago

“Missed shipment today didn't get my order yet but they refunded me my shipping cost and told me buy ice cream 🤣🤣👍👍👍👻 class company would love to become a skin tester for these guys class 👻👻👻👻”

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Posted 3 years ago

“High quality and awesome customer service. Will be buying again for other products.”

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Posted 3 years ago

“The skins are pricey but you get what you pay for, a quality product on top of amazing after-sales/customer support. Have used other brands and they were a) a waste of my time and b) so poor that the shoddy end results wasn't worth the money saved (or rather, money wasted overall)”

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Posted 3 years ago

“They really care about their customers”

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Posted 3 years ago

“Probably the best customer service out there! Really understanding and actually willing to help customer at any cost! Loved it!”

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Posted 3 years ago

“Amazing support , they deal in good faith which proves they are respectable company and brand I strongly recommend their products as they are amazing and their service is even better. Thank you Dbrand!!!”

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Posted 3 years ago

dbrand is rated 4.4 based on 819 reviews