I was very happy with the customer service I received. The ducks arrived very quickly, perfectly packaged and are beautiful. However, I was less pleased with the printed ribbons that I chose to go around the necks of two of the ducks I ordered. Whilst the sentiment on them is nice, the printing is not as refined as I had hoped; it's a touch blurred around the edges of the letters and as they are for 'special' birthdays, I would have wanted them to be a bit neater. In hindsight, I wish I had purchased two name tags for the same money instead.