Their website is absolutely pathetic. After multiple attempts to order, the website kept complaining about payment issues even after I confirmed with all my card issuers that Sandro never even attempted to charge for the purchase. Finally I got through to a customer service person (there's no Canadian customer support number because they don't care), they pointed me to the verification department who requested a photo of my drivers license and my credit card. I uploaded my information and after a while this is the exact email I got from them: "Unfortunately, at this time we are unable to verify your information and will not be able to reactivate your account. At this time, you have not been charged and no order has been placed. We apologize for any inconvenience. The Maje Team" I know security is required, and I've done this process many times with other retailers without any issues. This is just beyond pathetic