“Just a quick psa to anyone thinking of ordering, DONT. Quality and customer service are awful with this brand, especially one with luxury prices and makes itself out to be a luxury brand. When you are spending $100’s of dollars on a piece of clothing you have certain standards. I bought a $400 sweater from them in which I wore once and washed EXACTLY to the instructions. I have multiple designer items that are super specific about how they can’t be washed so I’m always careful. My sweater fell apart right away , I reached out to customer service as I only wore this once and was really upset. They were not helpful at all and couldn’t be bothered to barely get back to me. I followed up multiple times with no success so I at least wanted to warn others so you don’t waste your money!!”
“DO NOT BUY FROM SANDRO. I feel completely misled. I received badly constructed, unwearable clothing, including pieces where one side is visibly different from the other. Sandro refuses to refund me and simply hides behind its “Final Sale” policy. I’ve been fighting this for weeks. Absolutely unacceptable.”
“If I could give less stars I would. They shipped me a dirty crumpled up shirt from their website. And a dress with the zipper torn out. It took customer service 10 days to reply to the message they asked me to send and offered a 15% discount for the issue but not a refund. Basically, this company is a scamming site who tries to pawn off their damaged inventory to their customers.”
“BEWARE! I had an awful experience purchasing an item from Sandro's website. They shipped the wrong item and then basically went radio silent when I tried to return the item. I've contacted customer service and even mailed back the incorrect item, and Sandro shipped it BACK to me with no explanation. I've spent hours trying to get customer service to help me, but they simply won't respond. I place my order in January and it's now March. It feels fraudulent. Somebody needs to investigate their business practices and/or credit cards need to warn their customers or refuse payment to Sandro.”
“Never again. I purchased 2 dresses. They came separately within 2 days. First dress, was obviously from a store rack and rumpled and packaging was dirty. I returned both of them within a day due to not fitting right with the label provided and online fedex. This was 6/10-6/11. To this day, have not received a refund. One dress is lost! One received, but no refund. Called twice and emailed 3 times. No use. Horrible service”
“"From the moment I contacted Mrs. Mercy and her team, I was impressed by their precision and professionalism. As someone with a background in tech, I could immediately tell they weren’t just offering surface-level solutions. Their asset recovery process was rooted in solid digital forensics, IP tracing, and thorough blockchain analysis. Every update they gave me was clear, structured, and backed by real, measurable progress. It felt less like dealing with customer support and more like collaborating with a cyber investigation task force. If you're looking for a team that’s detail-oriented, transparent, and truly understands the digital landscape, I can’t recommend them enough."”
“One year ago, I purchased a Sandro black briefcase which included a shoulder strap. The metal clasp that attaches the shoulder strap to the briefcase suddenly broke. I called Customer Service to inquire if this was covered under a warranty. I was told no, and they couldn't do anything about it. I asked if I could buy a new shoulder strap. I was told Sandro doesn't carry spare parts. I'm extremely disappointed in the quality of this product, and also with Sandro's Customer Service who told me there was nothing they could do. This would never happen at Louis Vuitton. Sandro advertises that it sells high-end, luxury products and clothing. Hardly. Sandro's quality and customer service is no better than you would find sat Target or Wal-mart.”
“Ik had online een bestelling gedaan van twee artikelen. Deze bestelling werd in twee delen geleverd, één met artikel 1 en één met artikel 2. Nadat ik beide artikelen in één pakket had geretourneerd, heb ik alleen geld van een van artikel 2 teruggekregen. Er is geen nummer waar ik naar kan bellen en via de mail zijn ze extreem onaardig en niet behulpzaam. Dit, terwijl ik heel vaak bij Sandro heb geshopt in het verleden en daar reeds duizenden euros heb gespendeerd. Doe dus geen bestellingen via de webshop!”
“I will never shop at Sandro again.
I placed an online order and paid an extra €6 for express delivery, which according to your website guarantees delivery within 1 to 2 days. However, I received an email stating that the order will arrive in 4 to 5 days.
I called customer service and was told that the order preparation takes 24 to 48 hours, and only after that the shipping process begins, which takes another 2 days. So why does your website advertise delivery in 1 to 2 days if that only refers to the shipping time and not the full process?
I feel misled. It’s unacceptable for a luxury brand to offer such a misleading and non-transparent service. This has been the worst online shopping experience I've ever had.”
“Terrible customer service. I ordered 2 items and figured the some other items that u had previously in the cart were automatically added back to the cart. Hence I was charge triple amount. I called them immediately after I saw the receipt to cancel. And they just didn’t care. And I had sent over 20 emails, and made so many calls and they are just not responsive. One of the items sent is also ripped. And they don’t sent the return label to me. It’s very frustrating. Absolutely theft”
“The customer service is appalling
The customer service is appalling! They are arrogant and fail to realise that the customer pays them! I bought a dress online and they sent it with security tag still attached. Their proposed solution was I send it back, wait for a refund and buy it again or take it to the store in London (130 miles away from me)…. Which was an infringement on my time, and there was a 10% voucher offered off my next purchase, as a sorry! If they think I’m spending anymore money Sandro, their arrogance knows no bounds. DREADFUL customer service! There wasn’t even an apology for THEIR error. (Although I did manage to saw the security tag off with a kitchen knife, incase anyone fancies a 100% discount in store…) VILE company.”
“Very bad online experience.
Bought a jacket in store on camel, loved it, so bought the black one online.
In store you get a hanger and garment bag…online the jacket comes rolled and shoved in a ups plastic shipping bag and when you email them, they refuse to send one (unlike most companies that charge over $500 a jacket like my mackage jacket).”
“the price does not justify the quality they are ripping off Armani the salesman in Soho the man was rude I don't want to go there anymore! I bought a T-shirt washed it a couple of times and can throw it away $168”
“Horrible online experience: first dress came alright but the box came very damaged.
Second dress arrived smelling like detergent and with stain removal stains (white).”
“The wores of the worst people on this location outlet Toronto premium location in Haltom, Canada specifically store manager Victoria, she named her self ((store manager )) like a young teens arguing with customer service keep harrsing ,customer, un behavior acts, not respect the customer issues, not been polite, no manners @ all just like drug dealers as she is! This person she does not need to be in business, that's why when we I was in the store it was completely empty o one buyers, she included my dress 👗 in store return policy
Not specifi for the item with additional discount only saying ( sweamsuit. Body suites, jewelry) thats it those will be final sales. There's no word in the receipt saying word ( clothing, dresses).
for returns policy for outlet store, plus they are not honoring the price difference only one day pass for 50% than 45% off.. so bad those people they had bad customer service including store manager & other staff. They kept hanging the phone on customer during the call with girl has heavy English accent Chinese & Indian or packstani her name Bahar
This store should run with good skills for customer service not harrsing people.. Where's is the management team the supervisor in head quarters, are they well known whats those did to customer. Plz, I want my right as customer purchase item dress for $ 620.00 Canadian dollar, is that they respect customer from out side Canada.. company should keep eye on the store. I do not recommend to vist this store never unless they change the staff upside down it will be better for business & customers...matter fact it was my 1st time visiting. Plz fix the issues they did to me I want my rights.. I will report to BBB in Canada. This too bad 👎”
“Package came damaged and opened and dress was damaged . I called Sandro. They weren’t helpful at all. They promised to send a return label and still haven’t after a week!!! Worst company to deal with!!!!!”
