Never order with Debenhams - a waste of money and time. 20 days after placing an order for 4 items, I received a refund for 1 items with no explanation of what happened and no delivery for the other 3 items. After many messages to Debenhams, that response was that it looks like they were lost in transit (by Evri - another courier company to avoid), I was asked to wait for another week and that Debenhams will issue a refund. After waiting for another week and still no delivery, Debenhams is not responding to any messages and emails, just no response whatever. I have to go through my credit company to get back my money for the goods never delivered. So much time and energy wasted. Not will I ever shop with them again and will recommend everyone to avoid them at all costs. Seeing similar reviews posted here, it’s clear that not a one-off problem but a systemic problem with Debenhams. They do not deliver the ordered parcels and do not issue refunds or replacements for the undelivered products. Avoid at all costs.