“I am ordering from Debenhams health care item , they send to wrong address and I found that they have shown out that customer service is unreal , is show out 403 forbidden, how come this thief company will alive in UK , please some one find me they contact for customer service”
“Boohoo bought Debenhams & kept the name because they knew Debenhams had a good name as a retailer. However, their reputation has taken a big nose dive as trading under the retailer of Boohoo is a disaster. Please please do not be fooled by Debenhams previous reputation they are not being operated with the same trust.
Please please avoid buying online
I am now going through the process of recovering my refund through the Small Claims Court. This is time consuming but I am tenacious & will pirsue this to tje end including all of the costs I incur in bringing this action. If you don't want to do this my advise is DO NOT BUY DEBENHAMS ONLINE.”
“Yet again (should have known better) that I needed to contact Debenhams customer service. I’ve had two broken items delivered which takes an age to sort out but alas this time a fault developed in a light, they kept referring to the previous resolved issue. Then offered refund or replacement then after choosing replacement and waiting they decided that they couldn’t replace and I needed to prove the fault. No problem! Asked them as per ‘Which’ guidelines to co firm they’d reimburse my costs once proven faulty and radio silence yet again … so far 19 days since first contact and zero resolution
Update 15/11 to address the reply… they only contacted me each time after I sent requests for updates 24-48 hours after the many days they ask you to wait every time they need to speak to their supplier. They’ve told me I need to prove the fault but have not confirmed they’ll cover these costs once proven faulty, they replied after that query to say they can’t get a part and I should just fix it locally but still no reference to covering costs and of course now I’ve asked again about covering costs I’m waiting yet again for many days to pass before I can ask again. The item was ordered November 18th 2023 and therefore is still under warranty but regardless I have basic customer rights to have the item repaired after 6 months and to have my costs reimbursed for an experts report so I can’t do anything without Debenhams communication answers and each delay adds more frustration. I e asked for this to be escalated as I’m getting nowhere . 6/12 and my last messages to Debenhams have been totally ghosted. Automatic replies from an AI and then never passed to an agent or replied to again. The light didn’t even last 11 months and so in what world is that the customers fault so and expensive purchase down the drain!”
“Received a wrong size. Return that with their own return code.
Now they are not refund me as they say the post is wrong !
The post office scanned the return code I had been sent from Debenhams.”
“Worst customer service ever. I will refuse to buy after the Experiance I had these last few days. The advertise one thing send U another then start informing Ur e mail. U can't call or anything so Ur stuck waiting for them to contact U. Only for them to repeat the same lines. Just to waste a few more days. Horrible horrible service. As pictures show. What they advertised and what they send U”
“Complete scam. Ordered online 3 weeks ago, under a 3-5 day delivery. still not received my order, or an update. have emailed to cancel my order and had no acknowledgement or refund. Is Phillip Green still involved in this company as that would explain the shoddy service and complete Rip Off”
“Ordered perfume for £102. Turned out to be like a fake and smell went. They said I could not have a refund. I told them about Consumer Rights Act 2015. Finally agreed a refund. After dealing with 12 different people via email, I got my refund after almost a month. Told them I want to lodge a formal complaint and they said I can complain to the email address.... mmm... they have no seniors to deal with it, no customer team and no complaints procedure. Stay away and go elsewhere. Wonder if all these 12 people are even real. Each one did not know what the status was, kept asking me for delivery receipt even though previous people had said the item had been received. Headache throughout and would never order anything again. I am still waiting for them to deal with the complaint. I will upload the thread of emails once I have redacted my personal information.”
“I ordered a watch 2 weeks ago and was promised and changed for next day delivery. Despite contacting Debenhams every couple of days they are no help whatsoever and keep asking for additional time to resolve. They will not honour my request for cancellation and refund despite numerous request. Avoid like the plague I will never use them again”
“Purchased a costway semi automatic twin tub on line. Washer no good for my flat due to how it empties. The machine is not good quality either, hose is not rubber, but cheap flimsy plastic. Their seller will not collect via courier, they said as it's not broke I have to pay my own courier and send them the tracking. Both the third party and Debenhams are now ignoring me. One courier quoted an eye watering £300 to return it. If I had known in advance would not have purchased, and will never use Debenhamscagain. Be aware before buying.”
“I ordered an item which was sent to another address. A photo of deliever was sent to confirm delivery and it wasn't my house. I raised a dispute and they said because it was delivered, that it is no longer their problem. I sent evidence that it was delivered to the wrong address and showed a photo with my door and surrounding ahead. At that point they stopped responding to my correspondences. I've tried via email, instant message and social media. They have no complaints procedure so you can't make a formal complaint. What a joke of a company. They are thieves, they stole my money and washed their hands of any responsibility. Absolutely horrified by my experience.”
“I was offered unlimited deliveries-free deliveries for some amount of money to pay for the whole year. All types of deliveries are free for me. However - It has been ages for my goods to arrive. I will be contacting trading standards and ombudsman as they are misleading customers.”
“They sent me a broken mirror twice, then when I asked for a refund, they said they had sent me a third mirror. Over the next two months it did not arrive and they kept telling me I couldn't get a refund till it was delivered and I had refused delivery. In the end I contacted my bank and asked them to recall the payment. That's how I got my money back. Absolute disgrace! Buy elsewhere.”
“I bought a tv cabinet 3 weeks ago. It arrived with missing parts. When I payed my builder to come and install it we discovered most of the parts are missing. :( I’ve asked for a refund since , I Have Not received one ! And since that the company have not come to collect the item when scheduling with me the pick up. After a couple of weeks it was scheduled for tomorrow- Friday. Which they expect me to be home all
Sitting and waiting for the delivery to pick up the parts I have. And again they postponed me. I feel
Sick and tired from this , I didn’t signed for this romance. All
I wanted was a tv cabinet. I Do not suggest to buy from them as they are taking off all responsibilities by saying - “we are the third party , we are not the furniture company “. I don’t care. I payed you very good money to you. And I want my money back. This is a nightmare. Take responsibility. Bring me my money back .”
“I ordered a mascara, which didn't arrive. I wasn't given any information relating to delivery either on my computer or my phone Customer no ect. The payment went out of my bank. This was all done through PayPal. Attempted to contact PayPal and Debenhams...Very unhelpful !!! I had no information relating to the sale,as it hadn't been given to me. They refused to help. Have had £40 stolen, as they insisted it had over the date. I would like to know how many others this has happened to,as I'm sure there will be loads. Some one has git my money and I would to know who???”
“Debenhams is an absolute disgrace of a company, ripping people off without a care. Their customer service is nothing short of horrendous. Every time I’ve tried to resolve a refund issue, a different person responds, and I’m forced to resend the same information over and over again, with no resolution in sight. They blatantly refuse to take responsibility for their mistakes, leaving customers out of pocket and frustrated. It’s clear they don’t care about their customers, only about keeping our hard-earned money. This company is a scam, and their entire process is designed to wear you down. Stay away from Debenhams if you value your time and money!!!”
“On the 6/9/24 I received 2 Wallis dresses. Debenham owns Willis. When the dresses arrived, straight away I noticed a stain on one of the dresses, the dress looks like it has been worn and washed several times. It was a second-hand dress that they sent me. I didn't even try the dress on. I contacted Debenham straight asking for the dress to be returned. Within 30 minutes I handed the dress to the post office. Debenham received the dress on the 7/9/24 I'm still awaiting for my refund. Debenham has be come unprofessional.”
“i ordered a 90ml bottle of prada perfume intense...with nxt day delivery.. code freedel..!!!!...that was 4 days ago!!! it is now monday sept 23rd and im still waiting for my order????? i have evidence of the £116 you charged and took from my bank account!!!! what is going on please????????????????????”
“I thank you for one of staff, her name is Grace. She is very professional & really I felt the shop is hers. How much she care care & pay attention to customers.
The branch in festival city.
Debenhams”
