“I returned an item to Debenhams in October. They said my refund had been processed. It has not!
Like others, I've e mailed several times and they just ignore me. I will NEVER order anything again from them.”
“I purchased a pair of shoes from Debenhams which were too small so I returned them. I received a email notification on the 14/11 saying my refund was being processed but 15 days later I am still waiting for it. There is no customer service phone number 😳
So I contacted them via the online system to be told that the refund was in process. This will definitely put me off buying from Debenhams again. M&S refunds take a couple of days as do Next so why do Debenhams take so long- Buyers beware!”
“The product and after sales services at best deserves 0 Stars but unfortunately I have to award 1 star to write a review.
Ordered a very large travel suitcase from Debenhams as they were a respected local store we shopped at for years before shutting down and replaced by online.
Received item 19th Sept in good time so 1 star there, but the case liner was torn completely open warranting it absolutely useless.
Customer service contact was with a Carolina from Infinity Leather who issued me a label, so staying with the 1 star at the moment.
A return was immediately started and item shipped back, and at this stage there was a form of contact with someone called Fiona who became very repetitive with the forever ongoing promise of a refund and the last message was to confirm it had been sent and received by myself via PayPal on 14th Oct, but this was never received and have been dealing with PayPal recently to pursue claim.
Please please please heed this advice and use this information and all the other negative reviews on this site and Never ever order from this organisation, spend a little more if need be and save lots of grief and potential money loss.
I have almost accepted now that I will never see the £56 that is owed to me and lesson learnt.”
“Hi
I have purchased two items from the Debenhams website.
Order number
DUX039716672
One of the items Positano 1.7-litre kettle. After 6 months kettle is leaking from the handle. We are barely using it, maybe once every two days so in new condition. Very disappointed with the quality and the customer service ( not existent )”
“Ordered from Debenhams ? Pretty little thing item came NO ITEM NO OR RETURN LBEL COULDNT SIGN IN a WITH NO return NO it charged 35.00 on bank statement only half that price listed on line now soon as ordered ent down didn’t give any reduction AND wanting return cost. Of 10% DO NOT SHOP HERE”
“Shocking experience with this company.Bought a sliding mirrored wardrobe,when delivered only to discover one of the mirror on the door was cracked.Sent messages on whatsapp,email,messeger only responded first time asking for images and order number from there onwards no response.Its been a week now no response from them.Absolutely shocking”
“Absolutely appalling customer service (or should I say non existent?)
Ordered perfume which never got delivered. Ive emailed 6 times and WhatsApped 3. Just an automated response "Hey, we're unusually busy...bla bla bla"
They do not have a contact number (I wonder why?!)
I even paid an extra £5 for protected delivery - absolute joke!
They are not the reputable company they used to be.
Be warned”
“Bought an item on line. It didn't fit so I returned it using EVRI (as per returns label included). Over two weeks later no sign of any refund so I had to chase it up. Then realise I have been charged to return the item (this charge in addition to paying the return postage). Can't recommend buying online from Debenhams unfortunately.”
“Absolutely awful..ordered 5 gifts sets of aftershave which 4 arrived damaged..none have seals on them at all..arrived Inadequately packaged in simply a plastic bag..no bubble wrap nothing..cant return under normal channels as damaged and comes under Consumer Rights 2015..so have to go via their CONTACT US. Which takes you to WhatsApp where a bot replies then nothing at all same on messenger same auto message that a agent will get back but expect delays. 3 days so far and not a single reply.
Id say be quicker to go through your credit card company or PayPal if used that method though PayPal if in your favour only refund delivery n item costs its up to you to pay for returns then..im not paying to return 5 x aftershave gifts sets when its not my fault they couldn't package properly.
I now have the CEO email address so will go through him as I dont have the money to repurchase these gift sets for Christmas until these are returned and refunded. DEBENHAMS are so poorly rated now across social media and review sites, look at Trust Pilot for genuine reviews ..I wont use them again..im very unhappy so far.”
“Hi ordered a candle that arrived broken. Cut myself and tried to contact CS. Oh my goodness what an awful experience. Where are customer services based - disgraceful? Now two weeks and still heard nothing SH”
“Scummy behaviour from Debenhams. They didn’t refund the delivery fee of an item that was out of stock, no response from “customer services” will have to chargeback through bank. They still have the same item for sale though! They can scam as many times as they like it seems! Scum”
“Just an absolute joke. Good not turned up, its a sofa so expensive. No one answers queries and no one is helping. DO NOT buy from them. An embarrassment.”
“Order 4 items on 24 Oct, 3 items have been delivered but the Ellie Sabb Perfume has not, the tracking service has not moved in weeks. I have contacted Debenhams online chat service several times regarding this and each time they have extended the length of time they expect me to wait for it to be delivered. Today (15th Nov) is the final date they gave me and said if it hadn’t arrived by this date, I’d be refunded the £70, lo and behold it’s still not arrive, contacted the online chat again several times today and was asked if id returned it??? I explained that its never been delivered to me and now they’re saying it has been delivered….urgh! It’s so frustrating, the minute you try to get your point across you get a generic message saying they’re very busy and will get back to you as soon as they can, last time this took 5 days. I want a refund so I can get the perfume elsewhere, I used to love shopping in Debenhams but they’re an absolute shambles now and their customer service is appalling . If they continue to fob me off I will be contacting trading standards. If you don’t want drama in your life, best avoid buying anything from this store!”
“I ordered 5 items received 4 they told me everything was delivered but a £50.00 cost was not been trying for weeks to get my money back customer service is shocking I won’t be buying from them again.Nothing like the Debenhams shops.”
“Customer service is absolutely dreadful. Noone replies to WhatsApp or email messages. Not possible to contact on the phone. Avoid dealing with this company at all costs!!!!!”
“I have had a delivery (yesterday) and have some issues. I cannot get any response from your team members on whatsapp been trying for a day now and getting very frustrated.”
“Shocking, sent a return took 3 weeks to get my refund.
Then placed an order no order confirmation but money taken, can’t speak to anyone or get any response truly is disgraceful company. Needs shutting down”
“Avoid this company! They steal off customers, ignore any correspondence about an order that the customer may have and the customer service department needs a total revamp. The people there ignore messages and do not refund customers on orders that haven't arrived.”
