“Bought a mini fridge it came damaged unusable. Took Debenhams weeks to come take it away. Now another month down the line and I’ve still no refund of £123.00 its a joke. I’ve sent them all the proof of the damaged fridge and proof of it getting returned to there warehouse yet I’ve still no refund. Customer service is a joke. You can speak to anyone. Will nit be buying anything from them again.”
“Ordered from the store. Evri informed my parcel had been delivered, my CCTV cameras tell a different story... not delivered .Have been able to contact Evri and they say contact the sender, No way of contacting Debenhams frustrated or what !!!”
“Customer service is non existent. There is no phone number to call them, email doesn't work, WhatsApp is a bot and Messenger takes 3 days for a reply. Plus it took over a month to issue a refund, I won't be ordering again!!!”
“I've sent back items on the 4th August. It is now 2nd September and still no refund. No contact details apart from watsap! It's absolutely ridiculous! I will not use Debenhams again!”
“Do not use this company if you may have to return your item. I have been waiting 46 days for a refund so far. I have emailed them a number of times with no response. Finally sent a WhatsApp message to which I'm receiving AI responses as they are all the same. Avoid is my advice!”
“purchaised boots worth 80 pounds from debenihams were sent back did not fit right av had no rfund try contact tem several times egnored no phone number tis is happening to other people ty av stolen my 80 pounds”
“Still awaiting a reply to a email sent over two weeks ago as what’s app instant message did t get a reply I won’t shop at Debenhams anymore customer service is very important to me
If something goes wrong with your order you need someone to be available to help”
“Worst shopping experience. I returned several items and was only partially refunded, even after contacting customer service and providing all the details. I paid for items I didn’t keep and even covered the return postage myself.
Debenhams has been completely unhelpful in resolving this, and it's starting to feel like they’re just stealing customers’ money. If you value your time and money, do not shop here. Check every refund carefully — or better yet, avoid altogether.”
“I will not be using Debenhams again. There customer service is terrible,. They can not be contacted, takes forever,. They can't keep to There police and after. A faulty item returned. Because unable to contact them. I'm charged 1.99 ..yet they owe me a refund almost a month tried to get refunded. Terrible worse service. Wouldn't use them again or advise anyone. Too. Because if you need to find...get hold of customer service. You can't no numbers etc.”
“Extremely bad, do not buy from them, not refunding returned items.
I returned a jacket I bought from Debenhams (Infinity Leather) on 28 April 2025, and Royal Mail tracking confirms it was delivered on 30 April. Despite chasing them repeatedly, they have refused to issue a refund.
The refund process has been string out for as long as possible, asking for more and more irrelevant information (that has already been provided) in order to make claiming a refund difficult.
Under UK consumer law, refunds should be processed within 14 days of return, but they have delayed for months. I still haven’t had my money back.
From my bad experience, I would strongly warn others to avoid this company until they fix their returns process.”
“I ordered a camera and paid for fast delivery, 7 days later no parcel I've been contacting them for 3 days, no reply my item has with distributors for 6 days but not on it's way yet,I've asked the postage back as it would have been quicker not pay for express, once again no reply from non existent customer service,
Do yours a favour use amazon eBay anyone but debenhams”
“I paid for 2-4 days working days delivery and they didn’t deliver for over 10 days.
I asked for a refund for the delivery fee because I was so frustrated for not getting my items in time when I really needed them and then they said no to the refund. So simple but so stupid.
Delays happen I understand but then not taking accountability is a different issue.”
“Absolutely awful. Ordered 24th July and still no goods. Been in touch with customer services x 4 and still no goods. Just keep being told to wait until a certain date. Last date passed almost a week ago and no response at all to my last email. Please avoid this company and purchase elsewhere. So sad as I thought Debenhams was a reputable company.”
“Avoid ..they don't refund your money if you return an item . You have to keep chasing them for many weeks and they just ignore you . Will never buy from them again”
“Items returned, emails received to acknowledge they received the items. Many weeks later I still haven't got my refunds. Have tried talking to customer services but I think it's AI so it doesn't really resolve any issues.”
“Returned poor quality item same day, proof and confirmation received. 7 weeks on still no refund. Disgusting customer service, no phone number all automated emails, weeks for response. Shocking, go elsewhere unless you don't mind them keeping your money”
“Worst customer service ever...trying to get a refund takes many weeks with no reply to emails and an automated machine on whatssapp. Avoid this shop .”
