Absolutely atrocious. I should learn from previous experience, that if you think you might need to return an item, THEN DONT ORDER FROM THEM. What on earth is going on. I returned an item 21 days ago, and all I get is some robot asking the same questions. Total waste of my time. I have sent proof over that my item has been received back but i have now had to pay the item off my Debenhams card so that i dont accrue interest. Probably be another 14 days before my money appears on my card, minus the delivery charge.
2 days ago
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