Awful customer service. Ordered item on 28/6, paid express delivery for next day / express. STILL not here. Had a text message saying it was being delivered yesterday, took a day off work to receive the item as it was a cooker hob. Did not arrive and later found out it had not even arrived at the depot. Refusing currently to refund the item and give money back for items not received. Have raised a complaint. Unable to call and speak to anyone - Debenhams taking your money but not fulfilling the goods or contact on their side. Absolutely outrageous
2 weeks ago
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