Dreadful customer service. Bought several items, including mini hedge trimmer from Debenhams. The hedge trimmer worked for 2 minutes then stopped and would not start again. I returned as per instructions and heard nothing for while even after a number of chasers. Eventually they advised they were processing a full refund. Which again had to be chased. Eventually they partially refunded and fobbed me off with an online gift card for Debenhams. They will not explain why when the item was faulty and I had it for only days they are not giving a full refund. I am not even sure if they are allowed to do that and will be taking advice. I also will not be using them again even if it means forfeiting the gift card which is wrong as they are profiting by selling useless foreign goods.