Debenhams Review based on an order January 2023 I find it sad that a household name such as Debenhams has now degenerated into just an online presence, and would have hoped they’d have learnt their lesson from going into Administration in 2021. However, a recent purchase from their online store proved not only an unnecessarily stressful and painful experience, but one proves without any shadow of doubt that Debenhams have zero scruples or acceptable level of customer service. The experience started with the purchase of a rugby shirt. This was eventually delivered by Evri – who despite clear signage left our gate open, thus letter our dogs escape. Dogs rounded up, and no harm done – about the only positive to be taken. Shirt was too small, and therefore tried to return the top. However, Debenhams make the return process as difficult as possible. Despite countless communications with Debenhams through their Facebook Page (Messenger), they put as many obstacles in the path of a return as possible. Dead links, expired links, promises to reply to queries - but don't. And for all that, they charge for returns. Eventually my patience worn thin. I posted a 1 star review to Trustpilot – note, 60% of 7703 reviews of Debenhams on Trustpilot are 1 star (and with common theme!). Debenhams “Group Escalations Team” replied with link to a Returns Label, which I used, and was told a refund could take up to 15 days. We’ve passed the 15 day deadline, and without and shred of surprise, there’s been no refund. A follow up email to their “Group Escalations Team” is met with the usual level of customer dis-service requesting further information of the return – remember, they supplied the Returns Label ! This is by far the worst online shopping experiences I've endured, and will certainly be the last. Debenhams - once a household name, now an utter disgrace.