Would not recommend ordering from this company.
I ordered a dress and was prompted to purchase the next-day delivery premium package for 1 year, which I did. I opted for this to receive the dress the next day.
However, I was later informed that my dress was excluded from next-day delivery. It's worth mentioning that nowhere during the checkout process was I informed that my dress was an exclusion. This service was misleading.
When I contacted customer service to address this issue, they were rude and did not care about my complaint.
The dress did not arrive as promised at the checkout stage, and they refused to refund me for their misleading information.
I will never buy a single item from them again because of their misleading information and lack of customer support. It was a very disappointing experience.
1 year ago
Debenhams has a
2.9
average rating
from
1,473
reviews