After 2 weeks of emails asking for return & refund information about a faulty products, I have still received nothing! No information not they agree to take back a faulty product! This morning I got another email asked me why I wanted to return the faulty electronic when I told them many times the problem of the faulty good. Every time I replied to their email, a new person picked up and I have to wait for days to get a reply, no phone line to call, no live chat, please do yourself a massive favour, don’t shop on Debenhams website. They run it like a scam. Thank goodness my credit card has promised to dispute the transaction on my behalf. Should I have shop on Amazon or Argos, I wouldn’t have to deal with this nonsense. Btw, those 5 stars fake comments each mentioned name of helpful Debenhams staff, I doubt their authenticity as I have not had a personal contact and service by any of their staff during the process, u wouldn’t be surprised they are written by their own staff.