Absolutely incompetent. No phone number to call and no agent overseeing an issue. There are only social media platforms to make any contact. You don't get assigned to 1 agent so they can oversee the issue. Instead, you get asked the same questions multiple times and different agents answering your questors. I ordered an item that had a part missing. I wanted a refund and to return it and I have to wait a week before I hear back if this is ok. I was advised that as Debenhams is an online marketplace they need to contact the supplier directly to find out what to do do next. As a distributor they are responsible and legally have the ability to offer refund and a pick up if an item that is faulty. The stupid this is that the item could have been ordered on amazon with next day delivery not 7 days delivery!! What an utter disappointment Debenhams and quite frankly, with the customer service you offer I can't imagine this business will last long! Agents that should be named and shamed are Joy, Zyrene, Florelyn M