Debenhams is an absolute disgrace of a company, ripping people off without a care. Their customer service is nothing short of horrendous. Every time I’ve tried to resolve a refund issue, a different person responds, and I’m forced to resend the same information over and over again, with no resolution in sight. They blatantly refuse to take responsibility for their mistakes, leaving customers out of pocket and frustrated. It’s clear they don’t care about their customers, only about keeping our hard-earned money. This company is a scam, and their entire process is designed to wear you down. Stay away from Debenhams if you value your time and money!!!