Recently brought an office chair online, chair was pretty poor quality so I tried to return it. Contacted customer services - constant roundabout of excuses for a few wks so I emailed the CEO directly got offered £10 off code ( to be used on next purchase at Debenhams!!) and was cc’d into someone in their ‘escalations’team again going round in circles with excuses about the company only coming to pick the chair up if completely dismantled which is impossible once the stem is clicked into the base! Tried to fob me off with a QR code and YouTube channel that had instructions that didn’t work. Utter garbage I really expected much more from Debenhams