Oh dear, I used to love Debenhams but after buying something online and returning it I am unable to get a refund. You cannot phone and if you use the chat online is automated. I returned an item and policy states up to 14 days for a refund once item is received back. It has now been 20 days and no refund. I messaged the chat but get an automated reply to say my refund is being processed, thank you for my patience. No matter what you ask after that you just get an automated message saying thank you for your patience. I would say that unless you know you are going to buy something that you will not want to return then don't buy it.