Honestly the worst experience I've ever had in my life, I needed new sofas due to moving into a new property, I placed an order then got a notification saying it was cancelled. Turns out they can't deliver to my address, but let me place the order anyway. They've told me it'll take 2 1/2 weeks for a refund, I've had to order sofas from elsewhere now, I have a 2 month old I don't know where I'm getting the money to buy formula for now, and their customer service are entirely unbothered. It's hard enough as a single dad with a young baby, but this has left me struggling, happy to take your money knowing they can't fulfill your order but not so happy to give it back, ridiculous treatment, I have £80 left for the next 2 1/2 weeks to feed my daughter, I don't know what I'll be eating in the meantime, while Debenhams sit there with £1112 of my money they're not returning until they feel like it. I'm completely disgusted.