I purchased a wedding dress from Debenhams. When the dress arrived it unfortunately had several manufacturers flaws (multiple beads dropping off from unravelled stitches and a random coloured bead which did not match the rest of the dress). The dress fitted perfectly and I wanted this as my wedding dress. Unfortunately the dress had sold out on Debenhams website. I contacted customer services via Whatsapp to ask if any more were likely to come into stock - they took multiple days to reply and ignored my question and told me to return the dress. I replied again, asking the same question and again multiple days later was told they couldn't tell me when or if the dress would return into stock. A few days later I noticed that the dress had come back in stock. I noticed the price had gone up but didn't hesitate to purchase this as thought Debenhams would understand that I had to repurchase the dress at a higher price due to the flaws in the first dress. I contacted customer services again asking if they could kindly refund the difference between the two dresses since the only reason I had to repurchase it was because of their manufacturing fault. They basically told me that it was not their problem that the price had gone up and that they would not refund me the difference. I have been made to feel like it's my fault when all I wanted to do was purchase a dress for my wedding. I'm not sure why I should be the one paying more when it is not my fault that the first dress had multiple flaws. I also paid for 2 day delivery and the dress did not arrive for 6 days. I will also have to pay for the delivery cost of returning the faulty dress, again something which is not my fault. Customer services never replied to my email and I received rude and unhelpful sporadic replies on WhatsApp. This is the worse customer service experience I have ever received. I would have expected more from a reputable (clearly no longer) large company.