I am extremely disappointed with Debenhams. I placed an order worth £2,500 on 4th April, and as of 5th June, I have not received a refund or even a proper response. The items arrived with missing pieces, and trying to contact customer service has been a nightmare. Emails go unanswered, and there is no one to speak to directly. It feels like they are completely ignoring their customers. This is absolutely unacceptable for any business, let alone one with such a well-known name. I trusted Debenhams, and now I feel completely let down and out of pocket. I strongly advise others to think twice before ordering anything from Debenhams online.