I made an order from Debenhams but ended up being from a company called mh star (which I have now looked into and they only have a Google star rating of 2h). Since this was one of Debenhams recommend seller I thought this transaction would be ok. It has been quite the opposite. I do not understand why Debenhams would promote company that clearly doesn’t provide a good customer service. The item I ordered looked nothing like the photo so when I tried to return it I had to get in contact with my star who set a collection days for Tuesday. I then waited all day for this collection only to find out their courier had gone for the wrong address. I am not expected to take another day of holiday to wait in for them to collect my parcel. When I tried contacting Debenhams I spoke to Ivan who was no help what so ever and I was in the same situation as I was before talking to him.