ordered a pair of trousers and jacket from you which I have returned as it was too small and poor quality. You have received the goods back and I have received emails from DBZ confirming this and stating refund is on way.
Those emails are dated 15th July and I have not received my refund. I paid £209 and this was split in 3 payments on paypal so, I paid £69.67 up front with the same amount in August and September. This means I am waiting for £69.67 to be returned to me and he cancelation of the paypal aggrement and the further two payments. The second of these payments is due on 3rd Aug and I do not want another £70 taken when I have yet to receive a refund and have returned the goods.
I appreciate that returns payments can take a couple of days for the transaction to take place via the bank but, over 10 days is excessive and i can only presume the debenhams delay the payments back to customer.
Can you refund the £69.67 to my bank and stop the Pay Pal processing before it takes another payment. The whole sales process and refund has taken so long, I would thing twice before ordering anything from you again.
5 days ago
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