Never again!! I placed my first order a couple of months ago looking for a dress for graduation. None of them were right, so I went to create a return. Now, what they don’t tell you when you’re ordering is that items come from different retailers, and that, when you return, each item has to go back to were it came from. So one order goes to multiple locations, meaning multiple returns to create, and multiple drop offs depending on each retailer’s policies. That was enough to keep me away from Debenhams altogether. However, a couple of weeks before graduation I was still looking for a dress. I went to Coast (which I didn’t know is Debenhams in disguise) and placed a £300 order so I could try multiple options once again. They arrived, I tried them on, and I (luckily) found my dress. The returns for the others, however, have been a nightmare. I’ve had to ask help from my best friend just to understand what to do. The initial returns site is so misleading (it makes you return one item at a time, when you don’t have to). I created the return, sent off the items, and have only been refunded a third of the total amount. There’s no phone number or method to speak to someone. All you can do is text/email them. I’ve emailed them several times over the last few months and have never had a response. Texting/whatsapping/facebook messengering is the only way I have received a response and even then it’s from a bot. Though I ordered from Coast, everything since pressing buy has been done through Debenhams. It’s like Coast is a front so they can hide from their tarnished name. It’s fair to say I’m never ordering from there again. Shockingly bad customer service and returns system.