I purchased a grey suit jacket back at the beginning of August. Received it by 9th and sent it back on 13th August. The return made it back to its destination within 3 working days but I have not received a refund even a month after that. I reached out to customer services who advised me to go to BooHoo and contact them for this purchase. After doing so, BooHoo told me that I need to follow back up with Debenhams as the transaction was with them. After reaching out again and waiting for more than several days- 4 business days to be exact - they did not even reply. I resorted to reaching out to my bank who raised a complaint on my behalf and was able to reverse the charges - 2 months after the initial transaction. All I can say is do not waste your time with this company- their services and products are not worth it.